Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Job Summary

Acuity Brands Lighting is seeking a highly skilled and driven professional individual to join our team as a Regional Field Support Technician. This role requires a strong foundation in both mechanical and electrical systems and a demonstrated commitment to delivering exceptional technical support and customer service.

Field Support Technician will be responsible for performing on-site system startups, diagnostics, troubleshooting, and customer training for Acuity’s advanced lighting and control systems.

This position plays a critical role in maintaining customer satisfaction and ensuring the optimal performance of our systems in the field. The successful candidate will also collaborate closely with internal Engineering Teams and Focus Factories to identify and communicate opportunities for continuous product and process improvement, based on insights gained during site visits.

Acuity Brands is committed to the success of this role by providing comprehensive technical training, state-of-the-art tools, and ongoing support to ensure our technicians are fully equipped to resolve customer challenges effectively and efficiently.

How will you contribute?
• Managing project timelines while interfacing with customers and cross-functional teams throughout Acuity Brands
• Owning and delivering customer solutions, and helping to build customer loyalty
• Supporting lean activities and seeking continuous improvements with our Production Facilities

Key Responsibilities

Perform on-site service visits in accordance with Acuity Brands' policies and procedures
Diagnose, troubleshoot, program, and repair lighting and control systems
Provide technical support to both internal teams and external customers
Act as a subject matter expert during customer engagements and technical escalations
Prepare detailed field reports following service calls
Conduct on-site training sessions for customers on system operation and maintenance
Collaborate with Engineering and Manufacturing teams to identify opportunities for product and process improvements

Minimum Requirements

High School Diploma or GED equivalent
Minimum of 2 years’ hands-on experience in a field service role with electrical and mechanical responsibilities
Ability to lift and carry up to 75 lbs. frequently
Capable of working at heights up to 100 feet using ladders or lift equipment
Valid U.S. driver’s license and passport required
Experience troubleshooting and commissioning switchgear, transformers, motor control centers (MCCs), or VFD-driven systems
Demonstrated experience working in industrial or commercial power distribution environments
Strong aptitude in electrical systems, control technologies, and schematic interpretation
Proficiency with Microsoft Windows operating systems.
Ability to communicate complex technical information clearly and effectively
Demonstrated ability to work independently as well as collaboratively with cross-functional teams
Comfortable standing, walking, stooping, or kneeling for extended periods
Willingness to work in a variety of indoor and outdoor environments, sometimes in challenging conditions
Ability to operate hand and power tools safely and effectively

Preferred Requirements:

Ideal to have a Minimum 2+ years of hands-on experience working with high-voltage or medium-voltage systems (e.g., 277/480V, 3-phase power)
Degree in electrical engineering or a related technical discipline
Bilingual (Spanish/English) proficiency is a plus for international support

Travel Requirements

Frequent travel required, up to 85%, including overnight stays
Flexibility in working hours to accommodate customer schedules and travel requirements

#LI-AP2

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

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Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4.  Please clearly indicate what type of accommodation you are requesting and for what requisition. 

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

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As you navigate your job search, please keep the following in mind:

No Financial Requests: Acuity will never ask candidates for payment, credit card information, banking details or other financial information during the interview process.

Verify Recruiter Communications: Legitimate communications from Acuity recruiters will come from an “@acuityinc.com” email address. If you are contacted by a recruiting agency regarding a role with Acuity, the agency should clearly identify itself and its relationship to Acuity. If you suspect any suspicious activity, verify the agency legitimacy by contacting +1 877-584-1411, option# 0.

Be Alert for Suspicious Activity: Exercise caution if you receive unsolicited outreach with unusual requests, grammatical errors, requests for personal or financial information, or pressure to act quickly. Always verify the sender before sharing information or clicking links.

Report Suspected Fraud: If you receive a suspicious message or believe someone is impersonating Acuity or one of our recruiting partners, please contact +1 877-584-141, option# 0, report the incident to the FTC at ReportFraud.ftc.gov, or to your state attorney general.

Acuity

Field Support Technician - North West

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