SAP Delivery Manager

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. ​

Key Responsibilities
Application and SAP Service Delivery

• Own end-to-end delivery of SAP AMS, application support, enhancements, releases, and service requests, with oversight of designated non-SAP services.
• Ensure achievement of contractual commitments, SLAs, KPIs, quality standards, and financial targets.
• Manage application operations in accordance with ITIL/ITSM practices, including incident, problem, change, release, request, and service-level management.
• Establish effective service governance, operational reviews, dashboards, performance reporting, and escalation processes.
• Manage major incidents, service risks, root cause analysis, corrective actions, and continuous service improvement.
• Support client-led SAP implementations, S/4HANA transformations, upgrades, migrations, testing, cutover, hypercare, and production support.
• Ensure effective transition of project deliverables into steady-state operations through service acceptance, knowledge transfer, and operational readiness.

Project and Delivery Coordination

• Partner with client Project and Program Managers to align application resources, dependencies, deliverables, and release commitments with project plans.
• Monitor application delivery milestones and proactively manage risks, dependencies, capacity constraints, and escalations.
• Manage resource capacity and demand across operational services and client-led projects.
• Govern application-related change requests and assess delivery, resource, financial, and contractual impacts.

SAP Functional and Technical Leadership

• Provide delivery leadership across SAP functional and technical workstreams including S/4HANA, FI/CO, MM, SD, PP, EWM, SuccessFactors, Basis, Security, ABAP, Fiori, BTP, integration, and data, as applicable to the client environment.
• Coordinate SAP and non-SAP application teams to ensure reliable end-to-end business processes and integrations.
• Partner with architects and technical leaders to ensure solutions meet business, architecture, security, performance, and supportability requirements.
• Provide delivery leadership and operational expertise for SAP modernization and transformation initiatives.

Client and Stakeholder Management

• Serve as the senior application delivery contact for client IT leadership, business stakeholders, Project and Program Managers, and internal account leadership.
• Build trusted client relationships and maintain transparent communication on service performance, priorities, risks, financials, and improvement initiatives.
• Lead service governance, executive reviews, operational reviews, and critical escalations.
• Develop and execute recovery plans for material service or delivery issues.
• Align SAP service priorities and modernization opportunities with the client's business and technology roadmap.

Financial and Commercial Management

• Manage service delivery budgets, forecasts, costs, resource utilization, and profitability.
• Ensure services operate within agreed contractual, commercial, and financial parameters.
• Manage scope changes and change requests, including commercial and resource impacts.
• Improve delivery economics through automation, productivity improvements, and optimization of onshore, nearshore, and offshore delivery models.
• Support contract renewals, extensions, and commercial discussions.

Team and Resource Management

• Lead globally distributed teams of SAP functional and technical consultants, developers, architects, analysts, and support professionals.
• Develop resource and capacity plans aligned with operational demand and project requirements.
• Monitor staffing, utilization, skills, and delivery capacity and take proactive action to address gaps.
• Provide leadership, coaching, and direction while promoting accountability, collaboration, and continuous learning.

Continuous Improvement and Innovation

• Drive continuous improvement to increase application stability, reduce recurring incidents, improve productivity, and lower delivery costs.
• Identify opportunities to automate application support, monitoring, testing, and operational processes.
• Partner with client stakeholders to evaluate capabilities such as SAP S/4HANA, BTP, Fiori, IBP, BDC, Integration Suite, SAP Analytics Cloud, Business AI, cloud services, and automation where they provide measurable business value.

Account Growth

• Identify opportunities to expand SAP and related application services within the client account.
• Partner with account leadership, sales, solution teams, and SAP SMEs on client opportunities.
• Support RFPs, RFIs, proposals, estimates, workshops, presentations, and solution development.
• Contribute to account growth while maintaining delivery quality and targeted financial performance.

Risk, Security, and Compliance

• Identify, manage, and escalate application service delivery and operational risks.
• Ensure compliance with client security, regulatory, audit, and contractual requirements.
• Maintain appropriate governance, controls, documentation, and audit readiness.
• Coordinate with cybersecurity, infrastructure, cloud, architecture, and compliance teams as required.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or a related discipline.
• 8+ years of SAP experience, including significant experience in enterprise SAP application and service delivery.
• Experience managing SAP AMS and complex application support environments.
• Strong knowledge of SAP S/4HANA and enterprise SAP landscapes.
• Experience supporting SAP implementations, transformations, upgrades, or migration programs.
• Experience leading globally distributed SAP and application delivery teams.
• Strong understanding of ITIL/ITSM, SLA/KPI management, service governance, financial management, resource planning, and risk management.
• Demonstrated experience managing senior client relationships and critical escalations.
• Strong leadership, communication, negotiation, and stakeholder-management skills.
• Ability to manage multiple application workstreams, priorities, and dependencies simultaneously.

Preferred Qualifications

• Experience with SAP S/4HANA transformation and complex SAP AMS engagements.
• Experience with SAP RISE, private cloud, public cloud, or hybrid SAP environments.
• Familiarity with SAP BTP, SAP Joule, Fiori, Integration Suite, Analytics Cloud, Business AI, and automation technologies.
• Experience with Agile, DevOps, and ITIL service-management practices.
• Experience supporting SAP proposals, pursuits, solution development, and commercial engagements.
• PMP, ITIL, SAFe, Scrum, SAP, or relevant cloud certifications.

Key Performance Indicators

Success will be measured through:

• SLA and KPI achievement
• Service quality and SAP system stability
• On-time delivery of application commitments
• Client satisfaction
• Financial performance and account margin
• Resource utilization and capacity effectiveness
• Reduction in critical and recurring incidents
• Continuous improvement, productivity, and automation benefits
• Successful SAP releases and transition of project deliverables into operations
• Growth and expansion of SAP and related application services

Work Environment & Eligibility Requirements

• This is an on-site position in Alpharetta, GA, requiring four days per week in the office.
• Candidates must be authorized to work in the United States without current or future employer sponsorship.
• Applicants must be U.S. citizens or lawful permanent residents (Green Card holders).

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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