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Veolia

Water, waste, and energy services provider

Alternant – E - Système d'Information H/F

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeNancy, FranceNo salary listed

About the Job

Requirements

  • Hold a baccalaureate preparing for a Bac+2 training program in computer systems and/or networks.
  • Have beginner-level knowledge of networks and systems.
  • Hold a category B driving licence for regular travel to regional sites.

Responsibilities

  • Provide local technical support to users by telephone, email, and on site.
  • Use a ticketing tool to record, analyze, track, and close incidents and requests through full resolution.
  • Maintain and renew the regional IT fleet, including preparing equipment, inventorying it, and deploying it.
  • Manage and troubleshoot the IT fleet, including PCs, Chromebooks, servers, smartphones, and printers.
  • Evaluate and replace obsolete equipment.
  • Participate in configuring network equipment, including switches, Wi-Fi access points, and firewalls.
  • Provide first-level support for network incidents.
  • Assist with network cabling and documentation management.
  • Track internet access deployments.
  • Manage user accounts and access rights according to security policies.
  • Track software versions and schedule and deploy updates for operating systems, firmware, and business applications.
  • Participate in deploying security measures for industrial operational technology systems, including remote access, backups, network segmentation, and system hardening.
  • Contribute to raising user awareness of cybersecurity best practices.
  • Write and maintain internal procedures and technical documentation.
  • Propose improvements to processes and infrastructure.

About the Company

Veolia

Water, waste, and energy services provider

Generating company summary.

Company size
10,001+
Company stage
IPO
Headquarters
Aubervilliers, France
Founded
1853

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