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University of Massachusetts Medical School

Public academic health center educating, researching.

Lead Disability Assistant

Administrative SupportPosted on Nov 5
Full-timeWestborough, MA, USA$43.2k - $58.3kIn-person

About the Job

Requirements

  • A two-year college degree in business or a related field is required.
  • Five to seven years of relevant office experience is required.
  • Demonstrated knowledge of medical terminology, or willingness to take a medical terminology course, is required.
  • Knowledge of HIPAA laws and regulations, especially confidentiality of protected health information, is required.
  • Knowledge of Microsoft Office products, including Word, Excel, PowerPoint, and Outlook, is required.
  • Demonstrated ability to monitor and generate reports is required.
  • Organizational skills and oral and written communication skills sufficient to interact with personnel at all levels are required.

Responsibilities

  • Manage unit workflow and ensure the appropriate number of Disability Assistants are assigned to each task daily.
  • Train new and existing Disability Assistants in work functions and job duties.
  • Monitor customer-service phone queues for adequate coverage and provide call escalation support to frontline staff.
  • Monitor unit key performance indicators.
  • Act as the unit Disability Liaison for inquiries and issues from agency partners.
  • Track priority case requests and ensure prompt completion.
  • Initially review disability supplements for accuracy and completeness, and alert SPMP to priority cases and important clinical information in cases.
  • Make complex privacy decisions associated with clients’ cases, including determining with whom DES may exchange information, what information may be mailed, and what HIPAA requires to permit conversations; convey decisions to SPMP through detailed case notes and individual consultation.
  • Determine whether information requests are legally complete, communicate with agencies about cases that do not meet HIPAA requirements for protected health information, and consult with SPMP about whether to return cases to agencies or clients for further development.
  • Contact clinical treating sources by telephone, at SPMP’s request and direction, to ensure timely receipt of clinical information.
  • Review external databases, including the Massachusetts Medicaid Information System and MassHealth MA21 databases, to identify cases SPMP could complete quickly.
  • Coordinate client transportation to consultative examinations and provide SPMP with feedback about unusual circumstances that could affect the review process.
  • Make decisions about rescheduling clients’ clinical evaluations based on agency guidelines and provide input and feedback to SPMP.
  • Explain complex state and federal regulations to clients, agencies, and medical providers, and answer questions about the disability process.
  • Perform other duties as required.

Desired Qualifications

  • Experience in a medical setting is preferred.
  • Knowledge of the DEScovery database is preferred.
  • Experience working as a member of an inbound or outbound call center is preferred.
  • Experience training staff on complex tasks is preferred.
  • Ability to create PowerPoint demonstrations for staff training is preferred.
  • Thorough understanding of DES processes and procedures for in-state and out-of-state contracts is preferred.
  • Ability to create processes and procedures for new programs as needed is preferred.

About the Company

University of Massachusetts Medical School

Public academic health center educating, researching.

Public academic health sciences center that educates future doctors, scientists and nurses; conducts biomedical and clinical research; and runs clinical trials while providing health‑care services through its graduate schools and the ForHealth Consulting and MassBiologics divisions. ForHealth Consulting offers care management and consulting to improve care delivery and health policy for government agencies, nonprofits and health care organizations. MassBiologics develops and produces vaccines, plasma derivatives and monoclonal antibodies at an FDA‑licensed nonprofit facility. The school’s goal is to advance medicine by training leaders, conducting collaborative research and translating discoveries into practical health solutions that raise health outcomes for families and communities.

Company size
5,001-10,000
Company stage
Grant
Total funding
$182.6M
Headquarters
Worcester, MA
Founded
1962

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