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Winning Assistants

Staffing healthcare practices with HIPAA-compliant VAs

Bilingual Patient Care Coordinator - Spanish-English

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeRemote in El Salvador$6 - $7 /hr

About the Job

Requirements

  • Previous experience working in a healthcare or medical administrative setting is required.
  • Experience as a Patient Care Coordinator, Medical Receptionist, Medical Administrative Assistant, Healthcare Virtual Assistant, Medical Office Assistant, or similar role is required.
  • A strong understanding of healthcare workflows and patient coordination is required.
  • Knowledge of medical terminology and basic medical coding is required.
  • Experience with insurance verification and prior authorizations is required.
  • Experience handling patient follow-up calls and appointment scheduling is required.
  • Ability to handle medication refill requests and general healthcare administrative tasks is required.
  • Excellent verbal and written English communication skills are required.
  • Fluency in English and Spanish or French is required.
  • Professional, courteous, and patient-focused communication with patients, providers, pharmacies, and healthcare staff is required.
  • HIPAA knowledge and commitment to patient confidentiality are required.
  • Relevant work experience is required.
  • Must provide an NBI Clearance and/or Local Police Clearance before onboarding.
  • Must be available to attend video meetings with camera on when required.
  • Must have a reliable laptop or desktop computer, stable high-speed internet of at least 25 Mbps, a noise-canceling headset, a working webcam, and a quiet, professional workspace.
  • Must be able to work full-time, 40 hours per week.

Responsibilities

  • Coordinate patient appointments and manage provider schedules.
  • Conduct follow-up calls to patients regarding appointments, care plans, and outstanding requirements.
  • Respond professionally to patient inquiries through phone and other communication channels.
  • Provide patient service and support a positive patient experience.
  • Coordinate appointment reminders and patient communications.
  • Verify patient insurance eligibility and benefits.
  • Process prior authorization requests.
  • Assist with medication refill requests.
  • Maintain accurate patient records and documentation within the electronic medical record system.
  • Apply medical terminology and basic medical coding knowledge to daily administrative workflows.
  • Maintain patient information accurately and confidentially.
  • Use the ICANotes electronic medical record system to support daily patient coordination.
  • Provide front-end and back-end administrative support.
  • Collaborate with providers and clinical staff to support efficient patient care.
  • Support operational initiatives as the practice grows.
  • Manage communications through email, phone, and messaging platforms.

Desired Qualifications

  • Experience with the ICANotes electronic medical record system is preferred.
  • Experience with the Ooma phone system is preferred.
  • Experience with Viber is preferred.
  • Experience with Microsoft Office Suite is preferred.
  • Experience supporting practice startups or growing healthcare organizations is preferred.
  • Experience with social media management or content scheduling is preferred.
  • A healthcare, nursing, or clinical background is an advantage but is not required.

About the Company

Winning Assistants

Staffing healthcare practices with HIPAA-compliant VAs

Winning Assistants provides HIPAA-compliant virtual assistant staffing for healthcare practices by connecting US-based clients with a global pool of trained remote professionals. Clients hire full-time VAs who work in the client’s time zone and handle both administrative and clinical tasks, such as front office duties, medical billing, chart management, dictation transcription, prior authorization, EMR updates, and executive support. The company differentiates itself by combining a global talent pool with healthcare-specific HIPAA training and time-zone-aligned, full-time VAs for a broad US and Commonwealth client base. Its goal is to reduce administrative and revenue-cycle burdens for medical practices by offering scalable, reliable remote staffing that integrates with healthcare operations.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Irvine, CA
Founded
Not listed

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