Head of Onboarding - Global Integrated Payments

Your role

What you'll be doing

What We Need

Corpay is currently looking to hire a Head of Onboarding within our Payment Solutions division. This position falls under our Cross Border line of business and is located in Toronto, ON.

Reporting to the Chief of Staff, the Head of Onboarding will be responsible for supporting our growing Payment Solutions and FI business across North America, Latin America and the Caribbean. This role acts as a middle point between sales and compliance, supporting new account applications as well as annual KYC/AML information refreshes (requests for updated client information). Advanced knowledge of American and Canadian KYC/AML regulatory requirements for FIs are essential in this role.

This role will require you to work with a wide range of financial institutions, including varying tiers and schedules of banks and credit unions in Canada and the US primarily. Success in the role will require exceptional client service standards, strong attention to detail, excellent organization skills, and the ability to thrive in a collaborative and performance-oriented environment. Prior experience with Salesforce CRM and Microsoft Office Suite (Outlook, Excel, and Word) are strong assets.

Role Responsibilities

• Assist sales team members by providing expertise and effective guidance on complex FI onboarding requirements – i.e., KYC/AML documentation and regulatory requirements according to jurisdiction and client type
• Act as the main client contact for all matters related to account opening, including documentation requirements, account opening status/timeline, and annual KYC/AML reviews/refreshes
• Proactively communicate with sales, clients, and compliance to ensure a streamlined and efficient onboarding process
• Advise on KYC/AML documentation requirements, review information provided to ensure accuracy, and advise sales team and clients of gaps where necessary
• Act as trusted intermediary between sales, clients, and the compliance department
• Attend and contribute to client and regulatory meetings to improve client service delivery
• Provide periodic reports on client issues and department activities
• Manage client records and onboarding applications in Salesforce CRM
• Provide support to the compliance team during annual KYC/AML reviews, reaching out to sales team members and clients directly when necessary to collect updated client and beneficial owner information

Qualifications & Skills

• Proficiency with Salesforce
• Strong working knowledge of KYC/AML and financial regulations and regulating bodies in North America, UK and EMEA
• Strong attention to detail
• Excellent interpersonal skills, ability to work well with commercial leaders and multi-disciplinary teams
• 3+ years working with client service teams in financial firms
• Experience leading teams and providing mentorship, developing expertise
• Experience working with senior leaders, complex client base, and acting as a trusted partner internally and externally

Benefits & Perks

• Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one
• Optional company match RRSP program 
• Virtual fitness classes offered company-wide
• Time-off including major holidays, vacation, sick, personal, & volunteer time
• Discounted gym membership rate
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes 

Pay Transparency

The expected salary range for this position is $95,000 to $100,000 CAD, based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided. 

#LI-Corpay

About Corpay

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.