Forward Deployed Architect: Customer Success
SketchPro AI
Forward Deployed Architect: Customer Success
SketchPro AI
Generative AI design and rendering platform
SketchPro is an AI copilot for architects and engineers that accelerates construction documentation. We work with leading architecture firms to help streamline production and deliver documentation at the highest level.
As a Forward Deployed Architect leading customer success and growth, you'll work alongside architects at some of the most respected firms in the world. You'll learn how their teams actually produce documentation, embed SketchPro into their daily work, and own growth within a firm.
You are accountable for firm adoption and conversion readiness. This role owns the gap between “signed pilot” and “embedded in daily workflow.”
Your job is to ensure that:
New firms and users get value fast
We can quantify the benefits of SketchPro to teams at architecture and engineering firms
People find SketchPro intuitive and approachable
Users adopt SketchPro on real projects
Feedback flows cleanly into Product
Lead group and 1:1 onboarding sessions tailored to firm size, discipline, and usage goals
Coordinate installation and IT setup
Ensure firms reach defined activation milestones
Track adoption metrics and usage health per firm
Run 1:1 user follow-ups and in-person workshops
Keep momentum between weekly office hours
Produce weekly usage recaps for internal and external stakeholders
Activate internal champions at each firm
Run discovery and demo calls with top architecture firms, providing architectural perspective on the business and selling firm leadership on SketchPro's value
Help move pilots to enterprise contracts by tying user feedback during pilots to the commercial cases and ROI
Create demo videos and educational content
Support outreach, referrals, and external visibility (e.g. LinkedIn)
4+ years at an architecture/design firm (licensed preferred)
Experience in construction documentation workflows (SD through CA)
Fluency in Revit
Comfortable communicating to firm leadership & working directly with architects
You don’t need to be a salesperson, but you must be confident, a clear communicator, and trusted by other designers.
Strong communication and facilitation
Ability to translate messy feedback into clear insights
High ownership and follow-through - figuring out who at a firm can help champion SketchPro
Comfort operating in an early-stage, ambiguous environment
Technical curiosity (AI tools, workflows, integrations)
Pilots convert: The firms in pilot when you started have moved to paid or are clearly on track, and we have clear evidence during our pilots of success and commercial value.
Growth: Seat count and active users climb week over week within existing accounts
Product feedback is delivered structured and prioritized to the engineering team
Shape the future of how buildings get designed and built.
Competitive equity and compensation ($100k-140k salary + equity)
Medical, Dental, Vision coverage
Expensed lunch and dinner 5x/week in SF office
Health + Wellness Stipend
Know someone who’d be a great fit? We offer a $5,000 referral bonus if we hire someone you refer for this role.
Generative AI design and rendering platform
SketchPro AI provides a cloud-based AI-powered design assistant for architects, interior designers, and real estate professionals to generate high-fidelity renderings from sketches, 2D drawings, elevations, or 3D models. Users input their designs, apply styles and materials, and edit scenes with text instructions, quickly iterating concepts for interiors, exteriors, and products. It differentiates itself with fast concept iteration, natural-language editing, broad input support, and enterprise options with custom-trained models and dedicated help. Its goal is to speed up the design workflow by making AI-assisted visualizations easily accessible so users explore, customize, and refine architectural ideas at scale.
Explore more opportunities at SketchPro AI