Manager – Internal Communication and Channels

General Summary

Family Dollar is seeking a Manager, Internal Communications & Channels to help build and advance a modern, effective and engaging internal communications program that connects associates to the company's strategy, priorities, culture and values.

Reporting to the Director of Corporate Communications, this position will lead enterprise internal communications planning, channel management, content development and associate engagement initiatives across a complex, geographically dispersed organization.

This is a highly visible opportunity to help shape the foundation of Family Dollar's internal communications function, establishing scalable processes, strengthening communications governance and ensuring associates receive timely, relevant and meaningful information through the right channels.

The ideal candidate combines strategic communications thinking with strong operational execution, digital communications expertise and a passion for improving processes and the associate experience.

Principal Duties & Responsibilities

Internal Communications Strategy & Execution

• Develop and execute internal communications plans that support enterprise priorities, business transformation, associate engagement and organizational alignment.
• Translate complex business initiatives into clear, accessible and actionable communications for diverse associate audiences, including Store Support Center, field and distribution center teams.
• Partner with Human Resources, Store Operations, IT, Merchandising and other functions to develop targeted, coordinated communications.
• Provide guidance on appropriate audience segmentation, message timing, channel selection and communications effectiveness.
• Identify opportunities to strengthen associate understanding of Family Dollar's strategy, culture, values and business priorities.

Internal Communications Channels & Associate Engagement

• Serve as the business owner for Family Dollar's internal communications channels, including FD Connect, digital monitors, email communications and other associate-facing platforms.
• Develop channel strategies, content standards, publishing guidelines and governance protocols.
• Lead the ongoing evolution and optimization of FD Connect, including content planning, associate engagement, administrator coordination and platform governance.
• Partner with IT, HR and other stakeholders to support platform enhancements, accessibility, adoption and the overall digital associate experience.
• Establish channel-specific content plans and standards to improve consistency, relevance and engagement.
• Monitor engagement, platform performance and associate feedback to identify improvement opportunities.

Editorial Planning & Communications Governance

• Establish and maintain the enterprise internal communications editorial calendar, including implementation and ongoing management within Monday.com.
• Lead the internal communications planning and coordination process, providing visibility into upcoming initiatives, messages and key milestones.
• Partner with business stakeholders to establish reasonable lead times, intake processes, publishing workflows and approval protocols.
• Manage communications scheduling to reduce duplication, competing messages and unnecessary communication volume.
• Support the adoption of Corporate Communications standards, templates, processes and best practices across the organization.
• Continuously evaluate and improve planning workflows to support more efficient, coordinated communications.

Events & Enterprise Communications Programs

• Lead the internal communications workstream for enterprise Town Halls, leadership meetings and other major associate-facing programs in close collaboration with the Director Corp Comms.
• Coordinate content development, presentations, speaker inputs, agendas, invitations, audience communications and post-event follow-up.
• Partner with the PR & External Communications Manager on messaging and with Corporate Travel & Events on production and logistics.
• Develop communications plans that extend the reach and impact of major leadership events beyond the live experience.
• Support internal communications associated with organizational changes, major business announcements, culture initiatives and enterprise programs.

Stakeholder Partnership & Communications Counsel

• Build trusted relationships with business partners across corporate, field and distribution center functions.
• Provide communications recommendations that balance business objectives with associate needs, channel capacity and enterprise priorities.
• Help partners distinguish between enterprise communications, targeted functional communications and routine operational notifications.
• Proactively identify communications needs and opportunities to improve understanding, alignment and engagement.
• Collaborate with Corporate Communications team members to ensure a consistent company voice and integrated messaging.

Measurement, Insights & Continuous Improvement

• Establish meaningful metrics for internal communications effectiveness, including channel reach, readership, engagement, adoption and associate feedback.
• Develop dashboards and regular reporting that provide visibility into communications performance.
• Use data and feedback to strengthen message relevance, channel effectiveness and associate engagement.
• Identify opportunities to introduce new tools, processes and approaches that improve the efficiency and impact of the internal communications function.

Qualifications

• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, Organizational Communications or a related field.
• 5–7+ years of progressive experience in internal communications, employee engagement, corporate communications or related disciplines.
• Demonstrated experience developing and executing internal communications strategies in a complex organization.
• Experience managing digital employee communications platforms, intranets or employee engagement channels.
• Strong writing, editing, content development and project management skills.
• Experience establishing editorial calendars, communications workflows and governance processes.
• Familiarity with project management tools such as Monday.com, Asana or similar platforms.
• Ability to manage multiple priorities, collaborate across functions and influence stakeholders without direct authority.
• Strong analytical skills and experience measuring communications performance.
• Experience in retail, frontline workforce communications or a large, geographically dispersed organization strongly preferred.
• Experience with platforms such as Blink or similar employee communications tools preferred.

Minimum Requirements

Success in this role will be demonstrated through:

• An established, consistently maintained enterprise communications editorial calendar.
• Improved governance, coordination and predictability of associate communications.
• Strong adoption, engagement and content performance across internal communications channels.
• Timely, relevant and effective communications reaching the appropriate associate audiences.
• Successful delivery of Town Halls and major internal communications programs.
• Reduced duplication, improved message coordination and stronger stakeholder satisfaction.
• Actionable communications insights and measurable improvement in channel effectiveness.

Projected Salary Range: $108,000-$135,000

Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. 

Full time510 Volvo Parkway,Chesapeake,Virginia 23320CommunicationsFamily Dollar