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Monument Health

Integrated non-profit health system with hospitals

Health Information Management Technician 2

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeRapid City, SD, USA$17.27 - $19.85In-person

About the Job

Requirements

  • High school diploma or GED equivalent.
  • Ability to work assigned schedules and hours as determined by the department.
  • Sedentary work capacity, exerting up to 10 pounds occasionally and negligible force frequently or constantly.
  • Certification as a Registered Health Information Administrator (RHIA) from the American Health Information Management Association (AHIMA) or Registered Health Information Technician (RHIT) from AHIMA is listed as preferred, not required.

Responsibilities

  • Oversee active medical records requiring completion, evaluate record completion against medical records practice standards for clinics, critical access hospitals, acute care hospitals, and long-term care facilities, and coordinate resolution of issues.
  • Identify documents that constitute the legal content of patient records in electronic and paper formats, assign appropriate document names, scan paper health records to the target medical-record location, evaluate incoming fax communications, route requests to the appropriate physician, nurse, or referral team, and upload documents.
  • Enter specific laboratory or health care data into the electronic health record and accurately complete electronic-record or scanned-record corrections according to established guidelines.
  • Document requests for information within three business days of receipt and document completion of requests according to Corporate Responsibility and HIPAA guidelines.
  • Receive and validate telephone, verbal, and written requests for information from health care providers, authorized third parties, patients, or their authorized representatives.
  • Fulfill patient record requests in the form requested, including electronic, Epic Care Link, paper, or other media; complete requests within 30 days or the timeframe required by regulation, and inform patients of delays.
  • Administer the record-retention schedule, identify records that have met retention requirements, and assist with storing, retaining, and purging patient records.
  • Transcribe medical records.
  • Process birth certificates.
  • Merge duplicate patient records and resolve patient overlays.
  • Manage chart corrections and use chart-correction tools.
  • Manage Care Everywhere links and incoming messages.
  • Accurately update Epic with patients' dates of death.
  • Work with the Privacy Officer on breach notifications.
  • Review conflicting patient data for potential fraud or false identity.
  • Correct scanned documents.
  • Cover on-call duties for chart corrections and urgent continuing-care requests.
  • Assist patients with MyChart log-in and password resets, troubleshoot MyChart use, and set up MyChart proxy access.
  • Manage MyChart patient in-basket messages, route messages to appropriate departments, and manage activation-code and non-clinical-update requests.

Desired Qualifications

  • At least one year of Health Information System experience.
  • An associate degree in a related field.
  • Registered Health Information Administrator (RHIA) certification from the American Health Information Management Association (AHIMA) or Registered Health Information Technician (RHIT) certification from AHIMA.

About the Company

Monument Health

Integrated non-profit health system with hospitals

Monument Health is a non-profit, integrated healthcare system serving Western South Dakota and Eastern Wyoming. It operates a network of hospitals, specialty clinics, and primary care practices that work together to deliver coordinated care across medical disciplines such as orthopedics, dermatology, hospital medicine, and hospice care. Services are accessed through the clinician network, with care coordinated across providers to improve quality and patient outcomes while managing costs. Revenue comes from patient services, and any surplus is reinvested into facilities, technology, and patient care rather than distributed to shareholders. Its hospital-and-clinic network is governed by a community-based Board of Directors, emphasizing rural, community-focused health services. The goal is to make healthcare more accessible and effective for the communities it serves, balancing high-quality care with responsible cost management.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Rapid City, SD
Founded
1973

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