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HazTek

Environmental health and workplace safety consultants

Inside Sales Representative

Account ManagementConfirmed live in the last 24 hours
Full-timeMedford, NJ, USA

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Five years of work experience in a customer-facing role are required.
  • Two years of work experience in inside sales, account management, or sales support, including responsibility for quoting or proposals, are required.
  • Demonstrated experience qualifying opportunities and following up on open quotes through to a decision is required.
  • Experience managing purchase orders, account records, or service tickets in a customer-facing environment is required.
  • Experience working with customer relationship management systems, including opportunity and pipeline tracking, is required.
  • Knowledge of customer service principles, methods, practices, and techniques is required.
  • Excellent verbal communication skills, including phone use, are required.
  • Excellent writing skills, including the ability to build a clear, accurate written proposal, are required.
  • Computer skills including Microsoft Word, Excel, PowerPoint, and Outlook are required.
  • The ability to ask questions that uncover customer needs and translate them into an accurate project scope is required.
  • The ability to ask for business and follow up persistently without prompting is required.
  • The ability to identify and resolve customer issues effectively is required.
  • The ability to operate in a fast-paced environment and change priorities quickly is required.
  • The ability to balance multiple priorities to meet expected response deadlines is required.
  • The ability to work independently and as part of a team is required.
  • The ability to read, write, speak, and understand English is required.
  • The employee must be available Monday through Friday, 8 a.m. to 5 p.m. Eastern Time, and occasionally outside business hours, including weekends, to support the department.
  • The role requires sitting for prolonged periods, phone use, extensive manual dexterity for keyboarding, mouse, and phone use, and reaching, handling, and feeling; occasional stooping, kneeling, crouching, and lifting, carrying, or moving up to 25 pounds are also required.

Responsibilities

  • Serve as the primary point of contact for training and consulting customers, owning accounts from first inquiry through project completion and post-service follow-up.
  • Qualify incoming training and consulting inquiries by confirming scope, budget, timing, and decision-making authority before advancing an opportunity.
  • Scope training and consulting projects by gathering course requirements, class sizes, site conditions, scheduling constraints, and regulatory drivers needed to price the work accurately.
  • Build and deliver quotes and proposals, working with the Training and Consulting Manager to confirm technical scope, instructor and consultant availability, and pricing.
  • Present pricing and terms, address objections, negotiate within approved guidelines, and secure signed agreements or purchase orders.
  • Hand off booked work to the Training and Consulting Manager, operations, and instructors, confirming schedules, materials, and delivery details.
  • Maintain consistent outreach to assigned customers through calls, emails, and scheduled check-ins, meeting agreed activity and revenue targets.
  • Follow up on every open quote and proposal until the opportunity is won, lost, or formally closed.
  • Identify upsell and cross-sell opportunities within existing accounts, including additional courses, refresher and recertification cycles, on-site delivery, and consulting services.
  • Monitor certification expirations, contract renewals, and recurring training requirements, contacting customers ahead of renewal dates to retain and expand business.
  • Introduce training and consulting customers to the full suite of services and pass qualified staffing or field safety opportunities to the appropriate sales contact.
  • Maintain accurate opportunity and pipeline records in the customer relationship management system, including stage, activity history, quoted value, and expected close date.
  • Report on pipeline, booked revenue, win rate, and forecast to the Vice President of Sales regularly.
  • Support purchase order tracking and reconciliation, ensuring accurate documentation, timely updates, and alignment with contracted pricing and terms.
  • Respond to customer questions, concerns, and service requests, resolving issues or escalating them to the appropriate internal team.
  • Coordinate with operations and consulting leadership to troubleshoot service issues, confirm delivery details, and keep customers informed throughout an engagement.
  • Maintain accurate customer and account records in the customer relationship management system, including order status, contact details, and service history.

Desired Qualifications

  • Experience selling training, education, or professional services is preferred.
  • Experience managing an assigned book of accounts or customer base with revenue responsibility is preferred.
  • Experience supporting companies in the construction industry is preferred.
  • Knowledge of the safety industry, including Occupational Safety and Health Administration and other regulatory training requirements, is preferred.

About the Company

HazTek

Environmental health and workplace safety consultants

HazTek is an environmental health and safety consulting firm that helps workplaces stay safe through OSHA compliance training, audits, and safety programs for construction and environmental remediation. It develops safety programs, educates and monitors across multiple projects, tracking trends to improve performance. Its approach combines education, guidance, and positive reinforcement to build a strong safety culture, aiming to reduce incidents, lower insurance costs, and improve morale. Its goal is to protect people, property, and the environment by preventing workplace accidents and helping companies run safer operations.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Medford, MA
Founded
1997

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