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Diebold Nixdorf

Global financial and retail technology provider

Director Field Service

Field ServiceConfirmed live in the last 24 hours
Full-timeNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree or equivalent work experience is required.
  • Typically, 10–12 years of Field Service experience and 4–6 years of leadership experience are required.
  • Fluent business English skills, written and spoken, are required.

Responsibilities

  • Provide guidance and direction to the Field Service Technician group.
  • Manage team efforts to install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises.
  • Ensure accurate, timely, and consistent scheduled inspections, cleaning, other services, and minor product repairs.
  • Inspect products, or manage their inspection, for correct operation; resolve issues or escalate them according to established procedures.
  • Ensure all service and related support activity follows contracted customer agreements and enhances customer satisfaction.
  • Oversee leaders and teams across significant areas of the organization.
  • Ensure processes are in place to manage the full range of Field Service programs and operations.
  • Consolidate, rationalize, and prioritize customer, product, and related service requirements into an effective roadmap for Field Services and cross-functional teams.
  • Support or drive the development, design, and implementation of qualitative dashboard reports.
  • Provide management with clear reports reflecting overall customer service, initiative and project progress, status, and outcomes.
  • Analyze performance measures and trends and drive improvements in the overall customer experience.
  • Contribute to developing Field Service and related Service Operations strategy in collaboration with senior leadership.
  • Address and seek resolution of significant, complex, or business-critical issues escalated from subordinate teams and leaders.

About the Company

Diebold Nixdorf

Global financial and retail technology provider

Diebold Nixdorf provides financial and retail technology solutions, helping banks and retailers automate and digitize their operations. Its offerings include ATMs, point-of-sale systems, software, and related services for financial institutions and retailers. The company combines hardware (ATMs and POS terminals) with software platforms and ongoing services, including maintenance and support, to enable transactions, cash management, and customer experiences. Unlike some competitors, it differentiates itself through a strong focus on software and services, a global footprint, and deep relationships with leading banks and retailers, allowing for tailored, end-to-end solutions. The goal is to help customers modernize their checkouts and banking experiences, drive efficiency, and adapt to changing financial and retail environments through integrated technology and long-term service partnerships.

Company size
Not listed
Company stage
IPO
Headquarters
North Canton, OH
Founded
1859

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