HDD Account Manager

Job Description

Kondex is seeking an HDD Account Manager to support growth within its Horizontal Directional Drilling market segment. This role is responsible for developing and maintaining relationships with dealers, distributors, contractors, and end users while identifying new business opportunities and expanding market share throughout the assigned territory. The ideal candidate will bring a blend of sales expertise, technical aptitude, and industry knowledge to help customers improve productivity, tackle demanding field applications, and support projects that expand critical utility and broadband infrastructure. 

Including the following, but not limited to: 

• Sales Growth & Business Development: Grow existing accounts through relationship development, territory planning, and proactive account management while identifying new business opportunities with dealers, distributors, and contractors.
• Territory Management: Maintain an active sales pipeline, execute territory growth strategies, and achieve established sales and margin objectives. 
• Product Application Support: Recommend tooling and product applications that provide customers with a competitive advantage while supporting distribution development, dealer onboarding, training, and territory coverage initiatives. 
• Customer & Dealer Relationships: Build and maintain strong relationships with dealers, distributors, contractors, and end users through regular customer visits, contractor meetings, and jobsite evaluations. 
• Customer Education & Training: Ensure customers understand product benefits and competitive positioning through demonstrations, product training, field support activities, and industry events. 
• Customer Service & Issue Resolution: Resolve customer concerns in partnership with internal teams and ensure timely support to dealers, distributors, and contractors. 
• Account Planning & Forecasting: Create and manage account plans, sales forecasts, territory strategies, CRM records, and opportunity pipeline reporting. 
• Cross-Functional Collaboration: Partner with Sales, Engineering, Quality, Product Management, and Operations teams to support customers, resolve field issues, and provide market feedback. 
• Market & Competitive Intelligence: Monitor competitive activity, pricing trends, distribution channel developments, and regional market conditions while providing voice-of-customer feedback and application insights to internal stakeholders. 
• Industry Engagement: Participate in trade shows, customer events, training activities, and other industry functions to strengthen market presence and identify growth opportunities. 

Qualifications

Experience & Education: 

• Bachelor's degree in Business, Engineering, Construction Management, or a related field preferred
• 5+ years of sales, account management, business development, field service, or industry experience within HDD, underground utilities, construction, or related markets
• Proven track record of growing territories, developing customer relationships, and generating new business opportunities
• Experience working with dealers, distributors, contractors, or channel partners 
• Experience with HDD tooling, drilling operations, utility installation, or related applications preferred 
• Ability and willingness to travel up to 75% throughout the assigned territory 

Skills: 

• Strong relationship-building and consultative sales skills
• Strong mechanical aptitude and the ability to understand field applications and technical products
• Ability to communicate technical information effectively to customers, dealers, and contractors 
• Experience conducting product demonstrations, training sessions, or field support activities 
• Strong organizational, planning, and territory management skills 
• Working knowledge of Microsoft Office and CRM systems 
• Ability to identify market opportunities and develop strategic account growth plans 
• Self-motivated with the ability to work independently in a remote environment  

Additional Information

All your information will be kept confidential according to EEO guidelines.