Experience in a customer-facing technical role, IT administrator, solutions engineer, Technical Customer Success, or TAM role, preferably in cybersecurity or compliance.
Strong experience with cybersecurity frameworks and technologies such as NIST, CMMC, firewalls, routers, and encryption tools.
Intermediate knowledge of WAN and LAN connectivity, routers, firewalls, switches, and security.
Experience with Microsoft Intune, Active Directory, Windows, macOS, Apple Business Manager, Android, and iOS.
Advanced understanding of Microsoft products, including Exchange, SharePoint, Windows, Windows Server, and Active Directory.
Familiarity with command-line tools such as PowerShell and Terminal for troubleshooting and deployment.
Strong troubleshooting skills related to network security, software issues, and IT environments.
Strong emotional intelligence to recognize customer sentiment and communicate effectively.
Responsibilities
Guide new customers through onboarding, ensuring proper setup and configuration, alignment with their security programs, and baseline NIST 800-171 and CMMC compliance while handling the technical tasks and project management required for each onboarding.
Serve as the first point of contact for technical inquiries, providing debugging, troubleshooting, and solutions for IT and security issues related to the Atomus platform.
Work with internal teams, partners, and vendors, communicating customer feedback and advocating for customer needs in product development and third-party rollouts.
Help customers manage and maintain NIST 800-171 and CMMC compliance, and keep IT documentation updated and audit-ready.
Rotate for roughly six months through Cybersecurity Engineering, GRC (Governance, Risk & Compliance), and IT Project Management before specializing in one of those functions.
Desired Qualifications
Prior experience with NIST 800-171, CMMC, or other compliance standards.
Ability to manage multiple customer accounts and onboarding projects simultaneously.
Familiarity with CRM platforms such as HubSpot and compliance documentation tools, and with managing SLAs for customer satisfaction, initial response, and issue resolution times.
About the Role
As a Cybersecurity Analyst will work closely with customers to help them implement and fully leverage Atomus’ cybersecurity products, maintain compliance with NIST 800-171 and CMMC cybersecurity standards, and solve technical challenges. Our customers depend on Atomus to manage and secure their Windows, MacOS, Ubuntu, iOS, Android devices, and Firewalls while ensuring compliance. We aim to provide the best possible support when they have questions. Our team's main goal is to simplify our customers' lives, for compliance and security. You will serve as the voice of the customer by sharing their feedback and insights with our product team and reporting any issues to our software engineers. We take pride in delivering amazing experiences for our customers.
Your Career Path
This is a precursor role designed to launch you into the Atomus cybersecurity team. You'll spend roughly six months rotating through each of our three core functions — Cybersecurity Engineering, GRC (Governance, Risk & Compliance), and IT Project Management — before graduating into one of them as your specialization:
Cybersecurity Engineer — deploy, configure, and troubleshoot the security stack working with customers on their security infrastructure.
GRC Analyst — run risk assessments and compliance documentation, and lead quarterly compliance reviews and CMMC with customer leadership.
IT Project Manager — own end-to-end onboarding for new customers, coordinating customers, IT vendors, and engineering.
What You'll Do
Guide new customers through onboarding — ensuring proper setup and configuration, aligning with their security programs, and establishing baseline NIST 800-171 and CMMC compliance while running the technical tasks and project management each onboarding requires.
Serve as the first point of contact for technical inquiries, providing debugging, troubleshooting, and solutions for IT and security issues related to the Atomus platform.
Work closely with internal teams (sales, product, engineering) and with partners and vendors, communicating customer feedback and advocating for customer needs in product development and third-party rollouts.
Help customers manage and maintain NIST 800-171 and CMMC compliance, keeping IT documentation updated and audit-ready.
Required Skills
Experience in a customer-facing technical role, IT administrator, solutions engineer, Technical Customer Success, or TAM role preferably in cybersecurity or compliance.
Strong experience with cybersecurity frameworks and technologies (e.g., NIST, CMMC, firewalls, routers, encryption tools).
Intermediate networking knowledge of WAN and LAN connectivity, routers, firewalls, switches, security, etc.
Experience with Microsoft Intune, Active Directory, Windows, MacOS and ABM, as well as mobile platforms like Android and iOS.
Advanced understanding of Microsoft products (Exchange, SharePoint, Windows, Windows Server, Active Directory, etc.).
Familiarity with command-line tools (e.g., PowerShell, Terminal) for troubleshooting and deployment.
Strong troubleshooting skills, particularly related to network security, software issues, and IT environments.
Excellent verbal and written communication skills; ability to explain complex topics to both technical and non-technical audiences.
Applicants must have strong emotional intelligence to intuit and match customer sentiment for effective communication.
Preferred Skills
Prior experience with NIST 800-171, CMMC, or other compliance standards.
Ability to manage multiple customer accounts and onboarding projects simultaneously.
Familiarity with CRM platforms (HubSpot), and compliance documentation tools while managing SLAs which include customer satisfaction, initial response, and issue resolution times.