Two years of successful inside sales or customer service experience in equipment rental or a related industry is required.
Working knowledge of the operating capabilities of construction rental equipment is required.
Working knowledge of construction materials and their applications is required.
Strong phone, written, and verbal communication skills are required.
Customer service skills and a desire to help are required.
A background check and drug test are required as part of the pre-employment process.
Responsibilities
Greet and transact business with all walk-in traffic in the showroom.
Answer incoming calls to initiate the sales process or route callers to other departments.
Coordinate sales and rentals with outside sales, shop, and warehouse personnel.
Retain all rental contracts at the front counter until the equipment is returned.
Work to resolve outstanding issues to the mutual satisfaction of the customer and the company.
Forward referrals and leads to the appropriate outside sales representative.
Generate activity reports as requested by management.
Obtain and update customer information as requested by management.
Overview
Milton Rents (a division of Milton CAT) is seeking a reliable individual with good customer service to work on the Front Sales Counter. The primary responsibilities of this position are to handle all inbound sales activity from a variety of sources, and coordinate with the internal departments to ensure that all customer requests are handled in a professional, timely manner.
Milton Rents offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you’re looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.
Pay Range: $18.00-$25.20 depending on experience.
Benefits include:
Paid Time Off + 8 company paid holidays
Medical, Dental and Vision insurance options for Employee and Family
Disability & Life Insurance Packages
Competitive Retirement Plan
Tuition Reimbursement – available to FT employees with 1 year+ of service
Additional supplemental offerings and discount programs
Employee Referral Program
Responsibilities
Greet and transact business with all walk-in traffic in the showroom
Answer all incoming calls to initiate sales process or route to other departments
Coordinate sales and rentals with outside sales, shop, and warehouse personnel
Retain all rental contracts at the front counter until the equipment is returned
Work to resolve any outstanding issues to the mutual satisfaction of the customer and the company
Forward all referrals and leads to the appropriate Outside Sales Rep
Generate activity reports as requested by management
Obtain and update customer information as requested by management
Qualifications
A high-school diploma or GED is required for this job
2 years of successful Inside Sales/Customer Service experience in equipment rental or a related industry
Working knowledge of operating capabilities of Construction Rental Equipment
Working knowledge of construction materials and their applications
Excellent phone, written, and verbal communication skills
Friendly and professional customer service skills and a desire to help
This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.