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All Lines Technology

Managed IT, cybersecurity, cloud, AI solutions

IT Support Analyst

IT Service Desk & End User SupportPosted on Nov 12
Full-timeButler, PA, USANo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a related field.
  • One to two years of experience in computer systems, customer support, or IT support.
  • Experience with Windows 10, Active Directory, Office 365, VPN solutions, mobile devices with Microsoft Intune, and remote connection tools.
  • Ability to troubleshoot and diagnose PC hardware and software problems and equipment issues, including cables, terminals, and keyboards, and identify the source of equipment malfunctions.
  • Good mechanical and electrical ability.
  • Customer service experience.
  • Focus on users.
  • Strong verbal and written communication skills.
  • Ability to solve problems independently.

Responsibilities

  • Provide day-to-day operational service and support.
  • Take ownership of interactions, follow through appropriately, and log all interactions.
  • Provide timely feedback to external and internal customers by phone, email, or other communication methods.
  • Communicate direction and resolutions at an appropriate technical and business level for the audience.
  • Provide assistance and technical support to resolve problems, incidents, and issues.
  • Document problems and resolutions for future reference.

Desired Qualifications

  • Experience with the ServiceNow IT Service Management System is a plus.

About the Company

All Lines Technology

Managed IT, cybersecurity, cloud, AI solutions

All Lines Technology provides IT solutions and managed services through a 24/7 help desk, cybersecurity, cloud, endpoint lifecycle management, data center and networking, Microsoft services, AI-driven digital transformation, and IT staff augmentation. Its offerings work by combining proactive monitoring and management of IT infrastructure with security, cloud adoption, and skilled staffing to keep organizations running smoothly; services span from ongoing managed IT and support to specialized projects and staff augmentation. The company differentiates itself as a woman-owned, regional provider with a broad, end-to-end suite of IT services across education, healthcare, manufacturing, legal, finance, and government sectors, backed by local offices in Pennsylvania and Ohio and a commitment to customer-focused support. Its goal is to help 600+ customers optimize technology, secure their environments, modernize infrastructure, and enable digital transformation and reliable IT staffing.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Cranberry Township, Pennsylvania
Founded
2000

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