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Jones Lang LaSalle

Advises on and manages commercial real estate

Facilities Manager - Account Lead

Facilities ManagementPosted on Nov 13
Full-timeSeoul, South KoreaNo salary listed

About the Job

Requirements

  • A university degree or professional qualification in engineering or facilities management is required.
  • At least five years of practical experience in facilities operations and employee experience is required.
  • Strong client-focused interpersonal skills are required.
  • Technical understanding and experience with performance-based service contracts and both soft-service and technical vendor management are required.
  • Knowledge of local occupational safety requirements is required.
  • The ability to work within a budget is required.
  • Demonstrated initiative is required.
  • Strong written and oral communication skills are required.
  • The ability to solve problems is required.

Responsibilities

  • Manage the full facilities management operation across two locations, including hard services, soft services, and event management.
  • Present the Annual Business Review to the client quarterly.
  • Own the annual JCAP assessment, updating required documents and completing it on time.
  • Assist with implementing a comprehensive energy management program for the site or sites.
  • Monitor and support building procedures and performance measures to simplify and improve the accuracy of work methods and reliability of systems.
  • Monitor preventive and planned maintenance programs to reduce maintenance, repair, and replacement costs and minimize plant-failure risk; liaise with the Nerve Centre about outstanding work orders.
  • Ensure the team works closely with the client in accordance with aligned operations procedures to maintain service standards.
  • Recommend continuous quality-improvement practices across the site and share initiatives across all sites.
  • Maintain consistency with regional policies and procedures by regularly updating Delphi+ as required.
  • Implement, comply with, and audit internal management systems for quality assurance.
  • Assist the management team in coordinating churn and other relocation activities.
  • Support a team environment that promotes teamwork, cooperation, and performance excellence within the Real Estate team.
  • Follow temporary working arrangements set by leadership.
  • Evaluate vendor procurement and management practices at the designated client site and ensure renegotiations and tendering—including tender documentation, tender evaluation, and contract preparation—follow agreed client procurement guidelines.
  • Coordinate and monitor the contractor management program to ensure all vendors comply with their agreements.
  • Keep the Contract Management Database up to date.
  • Assist in implementing and managing a property risk management program that identifies major property risks, including occupational health and safety, fire safety, essential services, and environmental risks.
  • Ensure critical operations and sites are identified across the region.
  • Assist in implementing and monitoring guidelines and strategies to protect the health and safety of staff and others and protect the client’s and JLL’s reputation.
  • Support implementation and monitoring of disaster recovery and business continuity plans.
  • Follow established escalation and incident-reporting procedures.
  • Support the Senior Jones Lang LaSalle Account Leadership team in generating operational savings and creating initiatives to improve processes and practices.
  • Provide superior customer service.
  • Record and act on feedback from client sessions to the end user’s satisfaction.
  • Proactively manage client expectations to maintain service levels.
  • Assist with the budgeting process as required.
  • Provide input as required to the client’s Quarterly Business Review report.
  • Actively participate in monitoring and achieving required key performance indicators.
  • Provide comprehensive facilities, contract, and procurement management with a focus on continuous improvement.
  • Achieve financial and other key performance indicators established by the client, Regional Operations Director, and Senior Facilities Manager.
  • Deliver services in accordance with the client management agreement.

About the Company

Jones Lang LaSalle

Advises on and manages commercial real estate

Jones Lang LaSalle, known as JLL, advises property owners, occupiers and investors on commercial real estate worldwide. Its teams broker leases and property sales, arrange financing, value assets, manage buildings and workplaces, and oversee construction projects for businesses, institutions and governments. LaSalle Investment Management invests client capital in private property and real estate securities, while JLL Technologies develops workplace software and data tools. The company earns commissions, service fees, investment management fees and software revenue, with some client operating costs reimbursed through contracts. JLL took its current form through a 1999 merger and is headquartered in Chicago, Illinois.

Company size
10,001+
Company stage
IPO
Headquarters
Chicago, IL
Founded
1999

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