Lead Fleet Agent

Job Description

Job Description

The Lead Cabin Cleaning Agent provides day-to-day‑ direction, guidance, and support to Cabin Cleaning Agents to ensure safe, efficient, and high quality‑ operation. This role serves as a working leader, performing all standard Cabin Cleaning Agent duties while coaching team members and modeling exceptional performance. 

This role is responsible for coordinating and balancing resources, coaching employees, and ensuring operational tasks are completed in compliance with customer instructions, safety standards, and plays a key role in supporting an on time, safety‑ focused aircraft‑ turn while fostering teamwork and upholding service excellence. 

Key Responsibilities

• Always promote and maintain a culture of safety. 
• Meet and exceed operational targets while maintaining service, timeline, safety, and compliance requirements. 
• Assume responsibility and accountability for the team and team members while leading, coaching, and motivating the team's work. 
• Perform station leadership duties such as assigning flights for the day, scheduling and managing agents on a week-to-week basis. 
• Recognize and celebrate individual and team performance. 
• Monitor team activities, ensuring that each team member follows proper operational and safety procedures and customer service standards, and verbally coach and recognize agents to reinforce and improve behaviors. 
• Investigate operational, safety, and performance irregularities with focus on future prevention; Communicate findings and recommend improvements. 
• Provide a comprehensive briefing and handoff to the next shift to ensure a seamless operation and overall benefit to the team and station. 
• Mentor station agents, both newly trained and experienced, in all station agent job functions. 
• Cabin cleaning duties may include 
• Thoroughly clean and sanitize passenger cabins, including seats, seatback pockets, tray tables, armrests, overhead bins, carpets, and windows. 
• Clean and disinfect lavatories and galleys; restock supplies such as soap, toilet paper, sanitary bags and towels. 
• Empty trash receptacles in lavatories, galleys, and flight deck; ensure proper disposal of waste and handling of biohazard or spill clean-up using PPE and approved disinfectants. 
• Restock cabin items such as pillows, blankets, magazines, amenity kits, and safety cards; maintain inventory of cleaning materials and cabin supplies. 
• Maintain clear communication with flight crews and other ground personnel. 
• Perform regular equipment inspections and basic maintenance checks. 
• Comply with all federal, state, municipal, airport authority and carrier safety and security requirements. 
• Perform other duties as assigned to support McGee’s successful business operation. 

Qualifications

Qualifications

• 6 months of direct work experience in the specific duty (ramp, cabin cleaning, etc). 
• Demonstrated skills in proactive and honest communication, providing direction and allowing team members to execute tasks, setting clear expectations and holding others accountable.  
• Self-motivated, with proven ability to lead and direct the work of others in a positive way. 
• Ability to provide specific and constructive feedback as well as positive recognition. 
• Ability to juggle multiple tasks in a fast-paced environment. 
• Strong active listening skills. 
• Must be able to work well in a team environment and understand team objectives. 
• Strong problem solving and teamwork skills. 
• Ability to perform basic mathematical functions (e.g., counting bags, verifying cargo weights). 
• Flexibility to work varied shifts, weekends, and holidays. 
• Ability to lift up to 75 pounds on a frequent basis. 
• Ability to understand and interpret flight schedules and airline flight destination information. 
• Proficiency in English (written and spoken).      
• Ability to obtain & maintain an airport SIDA badge, US Customs seal, and USPS security clearance. 
• Valid driver's license with a good driving record. 
• Previous experience operating airport ground service equipment. 
• High school diploma or equivalent. 
• Must be at least 18 years of age. 
• Must be authorized to work in the U.S. 

Additional Information

This job description outlines the essential functions and requirements for this position. Team Member must be able to perform these key responsibilities, with or without reasonable accommodation, unless doing so would cause undue hardship to the Company. 

Pre-Employment Requirements

Employment is contingent upon successful completion of applicable pre-employment requirements. Depending on the position, these may include a criminal background check, drug test, driving record review, employment verification, and other job-related screenings.

Any criminal background check will be conducted after a conditional offer of employment and in accordance with applicable federal, state, and local laws.

Physical Demands & Work Conditions 
Lifting/Carrying: Ability to frequently lift, push, pull, and carry baggage and cargo weighing up to 50 pounds regularly, and occasionally up to 75 pounds or more. This often involves lifting items onto raised surfaces or into confined aircraft bins. 

Movement: 

• Frequent standing, walking, bending, kneeling, stooping, squatting, crawling, and twisting for extended periods (up to 8-hour shifts or more). 

• Ability to climb stairs/ladders and work in cramped or high places. 

• Manual dexterity required for handling documents and operating equipment. 

Driving/Operating Equipment: Must be able to operate various ground support equipment (GSE) such as tugs, belt loaders, and baggage carts, which requires a valid driver's license and the physical capability to do so safely. 

Vision/Hearing: Clear vision (including depth perception and peripheral vision) and hearing are required for monitoring flight information, communication via radio/headsets, and safety compliance in a noisy environment. 

Outdoor Exposure: The job is performed primarily outdoors in all weather conditions, including extreme heat, cold, rain, and snow. 

Noise and Environment: The work environment is very noisy, near active aircraft engines and ground support machinery, and may involve exposure to fumes, dust, and other airborne particles. Hearing protection is usually provided and required. 

Physical Capabilities Testing
This position requires significant physical agility; you may be required to complete a Physical Capabilities Test post offer that will demonstrate your ability to:

• Lift, carry, and place weighted standardized boxes, suitcases, or duffel bags from floor height to overhead.
• Climb steps carrying weighted standardized box, suitcase, or duffel bags.
• Sit and rotate to the left, right, and behind and visually identify a letter or number.
• Pull a weighted sled a standardized distance.

Union Information
This position is part of a Collective Bargaining Agreement (CBA).   Per the CBA, work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need.  Therefore, the company cannot guarantee certain days off.

EEO Statement
McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions absent undue hardship and consistent with applicable law.

Compensation: N/A to 27.73 (USD) (HOURLY)