Customer Service Staff

Job Description

• Receive, register and process customer samples in the system, including sample coding and documentation management.
• Review customer requirements and create testing orders, ensuring the correct test methods, parameters and laboratories are assigned for each request.
• Prepare and send order confirmations, communicate updates, and coordinate with relevant teams to ensure timely order execution.
• Monitor testing progress, including subcontracted analyses, and follow up on results to ensure service quality and turnaround time.
• Handle invoicing and payment collection processes; maintain accurate order and revenue records in internal systems.
• Track orders and respond to customer inquiries, providing timely updates and support throughout the testing process.
• Ensure compliance with QHSE policies and the Quality Management System, while collaborating with internal teams to deliver excellent customer service and achieve business objectives

Qualifications

• College or University graduation with related background (Analytical Chemistry/ Food Chemistry/ Biotechnology/ Mircobiology) 

• Open for fresh student or experienced CS staffs below 2 years 

• English level B or equivalent 

• Good communication skill  

• Good computer skill  

Location: Tan Binh Lab, HCMC

Applicants must have full working rights in Vietnam. Visa sponsorship is not available for this role.

Additional Information

WHY JOIN SGS?

At SGS, you don’t just join a company — you join a global community of experts shaping a safer, smarter and more sustainable world.

Here’s what you can expect when you grow your career with us:

• 🌏 A truly global environment – collaborate with international teams and unlock opportunities across SGS’s worldwide network
• ⚖️ Flexible ways of working – supporting balance, productivity and modern work styles
• 🌱 Sustainability in action – embedded in everything we do, from operations to client solutions
• 🎓 Continuous learning & development – build your skills through structured programs and real-world experience
• 🚀 Career mobility – grow locally or explore international career pathways within SGS
• 💙 Well-being & employee benefits – including health programs, engagement activities and exclusive SGS platform

BRING YOUR WHOLE SELF TO WORK

At SGS Vietnam, we believe that diversity fuels innovation and drives stronger outcomes.

We are committed to building an inclusive workplace where people of all backgrounds, experiences and perspectives are respected, valued and empowered to succeed.

We welcome applications from individuals of all ages, abilities and communities, and we are dedicated to creating equal opportunities for everyone.

By embracing diversity and inclusion, we continue to foster a workplace that is collaborative, forward-thinking and truly representative of the communities we serve.

📩 Apply now to join our team: [email protected]