Manager – AMER Renewals

About the Role:

We are looking for a tenacious Manager of AMER Renewals to lead our renewals efforts in the AMER region. This highly visible role offers an excellent opportunity to guide a team in a large-scale SaaS cloud company, ensuring renewals success, optimizing team performance, and strategically handling high-impact renewals as an individual contributor. This position is ideal for a dynamic leader eager to take ownership and contribute directly to critical renewals, while fostering a high-performing team environment.

Key Attributes:

The ideal candidate will thrive with a high level of autonomy, accountability, and initiative, navigating an evolving environment. This role is ideal for someone who can think strategically, take action, and empower their team to achieve ambitious goals.

Your Impact

• Strategic Leadership & Vision: Drive alignment with AMER goals, nurturing a high-performance culture that ensures revenue retention and team growth.

• Individual Contributor Focus (20%): Lead highly strategic, high-impact renewals, ensuring successful outcomes in key customer engagements.

• Team Development & Coaching (80%): Provide hands-on coaching and mentorship to Renewal Managers, facilitating growth, resilience, and consistent execution within the team.

• Revenue Retention & Forecasting: Own and drive renewals ACV targets by setting and achieving weekly, monthly, and quarterly goals; ensure accuracy in forecasting and CRM hygiene.

• Escalation Management: Act as an enabler, removing roadblocks, resolving escalations, and providing critical support to the team.

• Data-Driven Strategy: Analyze data, customer insights, and market trends to shape territory-specific renewal plays, maximizing retention and value.

Responsibilities

• Individual Contributor Focus (20%): Directly manage key, high-stakes renewals in the AMER region, contributing hands-on to strategic engagements.

• Team Leadership (80%): Lead, develop, and support a team of Renewal Managers, conducting regular coaching sessions, opportunity reviews, and one-on-one meetings.

• Forecasting & Reporting: Deliver accurate weekly, monthly, and quarterly forecasts, executing required revenue retention motions and maintaining high standards in CRM accuracy.

• Renewals Strategy & Best Practices: Implement and refine the DRIVE framework for renewals, ensuring consistent, effective practices that optimize team efficiency.

• Market & Product Knowledge: Stay current with market trends and product developments to equip your team with the latest insights for success in renewals.

Qualifications

• Experience: Minimum of 5 years in renewals, customer success, or account management roles, with at least 2 years of direct people management experience.

• Skills: Proven record of high revenue retention, with strong organizational, analytical, and critical-thinking skills.

• Negotiation & Contract Management: Solid understanding of renewal contract terms and conditions; experienced in commercial negotiations.

• Communication: Excellent verbal and written communication skills, with the ability to listen, problem-solve, and clearly articulate complex issues.

• Tech-Savvy: Proficiency in Salesforce or similar CRM platforms preferred; adept at working in a fast-paced, data-driven environment.

• Decision-Making: Strong ability to make sound, timely decisions, weighing short-term needs against long-term strategic goals.