Field Service Technician

About Us

Goforth Williamson, Inc. (GWI) was formed in February 2004 by two mechanical engineers with over 30 years of combined rotating equipment experience. Since then, GWI has grown to over 50 full-time specialists in pumping equipment and related applications, with backgrounds spanning OEM manufacturers, motor shops, contractors, machine shops, and rotating equipment repair facilities.

Visit our Website: goforthwilliamson.com

Responsibilities & Qualifications

Position Summary
This position is responsible for leading and performing field service activities involving industrial pumps, motors, and related equipment. This position serves as a working lead in the field, providing technical direction to service personnel while ensuring work is completed safely, efficiently, and according to customer requirements and company standards.

The Field Service Lead will perform inspections, troubleshooting, repair, maintenance, installation, startup, and service of industrial pumping equipment at customer and job-site locations. This position requires strong mechanical aptitude, problem-solving skills, attention to detail, and the ability to communicate effectively with customers, technicians, and internal personnel.

Responsibilities
• Lead and perform field service activities involving industrial pumps and pumping systems.
• Inspect, troubleshoot, repair, maintain, install, and service industrial pumps and related equipment.
• Diagnose mechanical issues and determine appropriate repair or corrective action.
• Perform pump disassembly, inspection, repair, reassembly, and alignment.
• Assist with pump installation, removal, startup, and commissioning.
• Perform pump and motor alignment using appropriate tools and procedures.
• Inspect bearings, seals, shafts, impellers, couplings, wear rings, and other pump components.
• Replace mechanical seals, bearings, gaskets, packing, and other components as required.
• Assist with piping, valves, fittings, and other equipment associated with pumping systems.
• Perform field measurements and document equipment conditions and repair requirements.
• Use hand tools, power tools, precision measuring equipment, and other service equipment.
• Read and interpret equipment manuals, drawings, specifications, and service documentation.
• Complete service reports documenting work performed, parts used, equipment condition, and recommendations.
• Identify additional repair or replacement needs and communicate findings to the appropriate personnel.
• Maintain an accurate inventory of parts, tools, supplies, and equipment assigned to the service truck.
• Conduct regular truck inventory checks and ensure required parts, tools, and supplies are available for scheduled service work.
• Account for parts and materials used on service calls and ensure usage is properly documented.
• Keep the service truck clean, organized, and in safe operating condition.
• Ensure equipment and materials are loaded and secured appropriately before traveling to job sites.
• Safely load and unload materials using appropriate equipment and procedures.
• Complete required vehicle inspections, including pre-trip and post-trip inspections.
• Maintain required DOT documentation, driver logs, inspection reports, and other records.
• Comply with applicable DOT regulations, company safety policies, and traffic laws.
• Maintain a valid DOT medical card and any required commercial driver's license or endorsements for the assigned vehicle.
• Report vehicle defects, accidents, incidents, or unsafe conditions immediately.
• Maintain a clean and organized work area.
• Follow all company safety procedures and required PPE practices.
Qualifications
• High school diploma or equivalent preferred.
• Previous experience servicing industrial pumps or similar rotating equipment required.
• Strong mechanical aptitude and troubleshooting skills.
• Experience with centrifugal pumps, positive displacement pumps, or other industrial pumping equipment preferred.
• Experience with pump installation, repair, maintenance, and alignment preferred.
• Previous field service or industrial maintenance experience required.
• Previous lead or supervisory experience preferred.
• Ability to read and understand mechanical drawings, equipment manuals, and service documentation.
• Ability to use precision measuring tools and standard mechanical tools.
• Ability to communicate effectively with customers, technicians, and management.
• Valid driver's license with an acceptable driving record.
• Ability and willingness to travel to customer and job-site locations.
• Ability to work independently and make sound decisions in the field.
• Current DOT Medical Card

Physical Requirements
• Ability to stand, walk, bend, stoop, kneel, climb, and work in various positions for extended periods.
• Ability to lift, carry, push, and pull tools, equipment, and pump components.
• Ability to work with heavy industrial equipment and components using appropriate lifting and rigging procedures.
• Ability to work in confined or difficult-to-access areas when required.
• Ability to work indoors and outdoors and in varying weather conditions.
• Ability to safely climb ladders, stairs, platforms, and equipment when required.
• Ability to wear required PPE for extended periods.

Travel Requirements
• Regular travel to customer facilities and job sites is required.
• Overnight travel may be required depending on customer and project requirements.
• Work schedules may vary based on customer needs, emergency service requirements, and project schedules.

Safety Requirements
• Follow all company safety policies, DOT requirements, and applicable OSHA regulations.
• Properly use required PPE and safety equipment.
• Participate in required safety training.
• Immediately report accidents, injuries, near misses, property damage, and unsafe conditions.
• Maintain a safety-conscious work environment at all times.

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Goforth Williamson is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.