Member Service Representative

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role. Supports senior staff in executing recruit membership presentations; works with senior staff to develop presentation proficiency.  May present to small groups on specific products or services, or larger groups under guidance from senior staff.

This position is eligible for the TalentQuest employee referral program. If an employee refers you for this job, please apply using the system-generated link that was sent to you.

• Experience in building effective relationships through rapport, trust, diplomacy, and tact
• Effective research, analytical, and problem-solving skills
• Experience working independently and in a team environment
• Experience maintaining composure in a high-production and changing environment
• Experience navigating multiple systems efficiently and adapt to evolving technologies
• Effective skill exercising sound judgment and make informed decisions
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
• Effective verbal and written communication skills to engage with members and colleagues Working knowledge of deposit and loan products, services, and operational procedures
• Experience in customer service, preferably in banking or a financial institution
• Experience with public speaking in a professional and/or corporate setting
• Experience with training or adult education Experience in building effective relationships through rapport, trust, diplomacy, and tact
• Effective research, analytical, and problem-solving skills
• Experience working independently and in a team environment
• Experience maintaining composure in a high-production and changing environment
• Experience navigating multiple systems efficiently and adapt to evolving technologies
• Effective skill exercising sound judgment and make informed decisions
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
• Effective verbal and written communication skills to engage with members and colleagues

Desired Qualifications

• Working knowledge of deposit and loan products, services, and operational procedures
• Experience in customer service, preferably in banking or a financial institution
• Experience with public speaking in a professional and/or corporate setting
• Experience with training or adult education

Additional Information

Hours: 

• Available Monday - Saturday, hours based on business needs.

Location: 

• Bldg 202 Blvd de France MCRD Parris Island, South Carolina 29905
• Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

• Support senior staff in delivering presentations to recruits during recruit training and in-processing
• Support external financial outreach, participating in local events and educational presentations
• Identify and coordinate resolution of issues that occur during membership opening
• Open accounts, establish direct deposit, open certificates, and process credit card applications as requested
• Perform platform banking transactions
• Provide basic counseling on available products and services to meet member needs
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Targeted Salary Range: $22.00 - $25.83 hourly