Multimedia Service Manager

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Position Summary:
Reporting to the Associate Director, Creative Services, the Multimedia Services Manager leads the operations of the Multimedia (Live Events) team. The incumbent is responsible for planning, producing, and delivering high-quality live, virtual, and hybrid events that align with the University’s priorities, brand standards, and audience needs. They oversee service delivery and audiovisual production, including video and audio recording, live streaming, post-production, and editing, and manage the team’s day-to-day operations, budgets, resources, and timelines. The Manager supervises staff, establishes priorities, and ensures the effective delivery of services in support of unit objectives.

Primary Responsibilities:

• Leads the end‑to‑end planning and production of live events (conferences, launches, performances, hybrid/virtual events).
• Provides administrative direction and establishes priorities to support the achievement of unit goals and objectives.

• Acts as the primary point of contact for internal stakeholders, executives, and/or clients.  Liaises with vendors as needed.

• Translates client objectives into event strategies and production plans, and advises on multimedia and audiovisual solutions.  Develop event timelines, run-of-show documents, production schedules, and contingency plans.

• Manages event budgets and expenditures to ensure effective use of resources while maintaining production quality and audience experience.  Sources, negotiates, and manages vendors, as required.
• Develops and implements procedures, administrative tools, policies, and contingency systems to support effective operations and communication across the team. Leads post-event debriefs and regularly reviews processes to improve efficiency, service delivery, and client satisfaction.
• Supervises, guides, and coaches staff, manages scheduling and staffing requirements, and identifies and addresses training needs in line with industry standards.

• Approves the hiring of freelance resources as required.

• Advises the Associate Director on team operations, resource and staffing needs, HR matters, and client feedback, and prepares related reports and records.
• Oversees testing, operations, and maintenance of the team’s equipment.
• Anticipates and resolves operational issues in real time, addresses complex problems, and implements adjustments to ensure high-quality service delivery.
• Ensures compliance with health, safety, risk management, contractual, insurance, and other applicable requirements for live events and multimedia operations.

• Maintains current technical expertise in specialized audiovisual technologies, including video, audio, streaming, and production equipment.
  

As one of Montreal's Top Employers, here is what we offer:

• Competitive benefits package (Health, Dental, Life Insurance) (if eligible)
• Defined contribution pension plan (with employer contribution up to 10%) (if eligible)
• Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
• Competitive vacation policy
• Two (2) personal days
• Two (2) floating holidays
• Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
• Paid time off over the December holiday period
• Tuition waiver for regular employees and their dependents
• Up to two (2) days of remote work per week where the position permits

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level 4 (qualifier) on a scale of 0-4.

For a definition of our language proficiency levels, please click here.

Bachelor's Degree 3 Years Related Experience /(MPEX Grade 04) $66,190.00 - $82,740.00 - $99,290.00

Job Profile:

MPEX-COM2A - Internal External Relations - Professional 233.75 (Full time)Associate Director, Creative Services2026-11-11