Houst

Property management for short-term rentals

Weekend Property Management Associate

Customer SupportUpdated on Nov 12

Full-timeCape Town, South AfricaZAR180k - ZAR200k /yr

About the Job

Requirements

The candidate must be based in Cape Town and comfortable working from the office 2 days a week.
The candidate must have previous experience in a customer service environment or account management; this is stated as preferable rather than mandatory.
The candidate must be able to communicate complex technical problems in customer-friendly language.
The candidate must understand vacation rentals and be confident making decisions and owning cases.
The candidate must have previous experience with G-Suite.
The candidate must be able to organize, multitask, and prioritize workload.

Responsibilities

Provide service to clients and guests via telephone, email, and WhatsApp.
Act as the escalation point from HostSupport and resolve issues to the satisfaction of customers.
Onboard new properties and explain complex information to diverse customers.
Collaborate with cross-functional teams to find solutions, resolve queries, and manage resolution claims.
Identify and use opportunities to improve customer retention and satisfaction.
Determine refunds and goodwill gestures using logic, company procedures, and market insights.
Contribute ideas to improve processes and the overall experience for Houst customers and guests.
Champion the customer perspective while developing commercially successful partnerships.
Manage the delegated inbox and oversee case project management to maintain an efficient workflow.

Desired Qualifications

Previous experience in a customer service environment or account management.

Weekend Property Management Associate

Houst · Cape Town, South Africa (Hybrid) · Full-time · Posted 2026-11-05

Salary: unknown currency 180,000–200,000

Workplace: hybrid

Description

Step into the role of a Weekend Property Management Associate, where you’ll become the beacon of exceptional service for Houst Customers and guests. In this dynamic position, you’ll navigate customer inquiries across various channels - email, phone, and chat- tackling intricate, non-standard issues with ingenuity. Your toolbox will include out of the box-thinking, troubleshooting prowess, excellent communication skills and logical thinking.

Salary: R180,000- R200,000 per annum

Location: Cape Town, 2 office days a week

Key responsibilities of the role:

Provide unparalleled service via telephone, email and WhatsApp, ensuring our clients and guests feel valued and supported.
Elevate as the point of escalation from HostSupport, resolving issues with the utmost satisfaction.
Onboard new properties, simplifying complex information for diverse customers.
Collaborate with cross-functional teams to uncover optimal solutions, resolve queries and champion resolution claims.
Spot and leverage opportunities to enhance customer retention and satisfaction.
Harness your decision-making prowess to determine refunds and goodwill gestures using logic, company procedures, and market insights.
Contribute innovative ideas to enhance processes and elevate the overall experience for Houst customers and guests.
Champion the customer cause, forging commercially successful partnerships.
Manage your delegated inbox with finesse and oversee the project management of cases, ensuring a seamless and efficient workflow.

Requirements

Based in Cape Town, and comfortable working from the office 2 days a week
Team player with superb written and verbal communication skills.
Previous experience in a customer service environment or account management is preferable.
Proven ability to communicate complex technical problems in “customer-friendly” language.
Ability to think outside the box and find creative ways to solve problems.
A working understanding of vacation rentals. Confidence in decision-making and owning your cases.
Previous experience with G-Suite.
Well organised with the ability to multi-task and prioritise workload.

Apply

Apply at Houst

About the Company

Houst

Property management for short-term rentals

Houst manages short-term rental properties for homeowners, focusing on platforms like Airbnb. It provides a full service package that includes professional photography, creating and managing listings across multiple sites, guest vetting, check-in coordination, and housekeeping. The service works by charging a commission on the rental income; plans are tailored for part-time or full-time hosts, and the goal is to optimize listings and operations to grow rental income. Houst differentiates itself by offering end-to-end, multi-platform property management with hands-on hosting support, rather than leaving owners to handle tasks themselves. The company’s main objective is to increase homeowners’ rental income, aiming for up to a 30% uplift through optimized listings and efficient property management.

Company size: 51-200
Company stage: N/A
Total funding: $23.7M
Headquarters: London, United Kingdom
Founded: 2015

Recently Posted Jobs

Explore more opportunities at Houst

See more jobs