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Phonely

AI-powered customer support and analytics platform

Enterprise Account Executive

Account ExecutiveConfirmed live in the last 24 hours
Full-time

About the Job

Requirements

  • At least 5 years of closing experience in mid-market and/or enterprise sales.
  • A demonstrable book of business with call center operators or executives.
  • Experience selling into insurance, home services, pay-per-call, business process outsourcing, lead generation, or high-volume phone businesses.
  • Strong discovery and executive communication skills, with a focus on outcomes over features.
  • Practical comfort with technical topics.
  • High ownership, strong follow-up, and consistent deal control.

Responsibilities

  • Own a quota and manage full-cycle deals from first meeting through close.
  • Source pipeline through an existing network and targeted outbound.
  • Lead discovery around call flows, booking rules, transfers, quality assurance, and compliance constraints.
  • Build champions and engage multiple stakeholders across Operations, Revenue, Customer Experience, and technical teams.
  • Drive a structured deal process, including mutual action plans, evaluation criteria, return on investment, security, and procurement.
  • Partner with Solutions and Customer Success to scope pilots and proof-of-concepts.
  • Maintain accurate pipeline records and forecasting.
  • Capture product feedback and market intelligence from every conversation.
  • Represent Phonely at industry events, conferences, and customer meetings.

Desired Qualifications

  • Existing relationships with call center leaders.
  • Experience with Twilio, Ringba, Five9, Genesys, NICE, Talkdesk, Dialpad, Aircall, ServiceTitan, Salesforce, or HubSpot.
  • Previous experience at an early-stage company.
  • Background in voice artificial intelligence or conversational artificial intelligence.

About the Company

Phonely

AI-powered customer support and analytics platform

Phonely.ai provides AI-powered answering services and call analytics for businesses, offering customizable AI models tailored to industries such as healthcare, e-commerce, and retail. The product works by using proprietary AI to handle customer calls, track interactions, and continuously analyze and improve responses over time. A user-friendly dashboard shows metrics like average call duration and AI outcomes, helping teams optimize communication and customer satisfaction. The service is offered on a subscription basis, with add-ons for further customization and industry-specific models. Compared with competitors, Phonely.ai emphasizes tailored models for different sectors, actionable analytics, and ongoing improvement of its AI responses. Its goal is to improve the quality and efficiency of business communication by providing scalable, insights-driven AI answering solutions.

Company size
11-50
Company stage
Series A
Total funding
$16.1M
Headquarters
San Francisco, CA
Founded
2023

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