Asset Protection Coordinator

Job Purpose and Summary:

The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and opeartional strategies. This position reports dierctly to the District Asset Protection Leader but involves close collaboration with business partners including store leadership and specialized divisions within the Asset Protection Department. The APC will closely monitor all store activity and gather information on theft and operational vulnerabilities. This is a high visibility position with strong emphasis on customer service and preventing theft, not a covert position apprehending shoplifters.  APC’s will be required to wear specialized CVS store uniform as a deterrent to theft. The APC does not perform operational duties such as unloading truck deliveries or manning a POS terminal.      

Primary Job Duties & Responsibilities:

• Provides attentive, friendly customer service. Greets all customers, provides answers to general customer questions, and assists with opening and securing locked shelves and showcases per customer requests.

• Moves throughout the store to monitor assigned store(s) for activity that causes the loss of CVS Pharmacy assets/products. Communicates with Store Management about observations and asks Store Management for guidance/assistance if theft is suspected. Does not apprehend suspected shoplifters.

• Inspects high-risk product categories regularly to detect and deter theft activity.

• Ensures use of approved asset/product protection equipment and the security labeling program.

• Prepares External Theft reports in Auror system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders.   

Required Qualifications:

• Physical abilities to support the essential functions of the role as listed above, such as able to stand and/or move throughout the store for the majority of work time in order to provide excellent customer service and conduct effective theft prevention.  Able to stoop, knell or crouch, and able to reach or grasp objects, including objects on lower shelves. Able to perform duties requiring manual dexterity, including but not limited to: applying security tags, and using keys to open and close locks.

• Excellent observational skills and able to recall and describe detailed facts. Able to see and hear in order to perform observational duties, including but not limited to: reading small print on labels, tags or containers.

• Able to engage and communicate well with customers and provide excellent customer service.

• Able to communicate effectively, both verbally and in writing. Able to prepare and submit external theft reports as needed. Able to communicate effectively with both Asset Protection and Store Leadership Teams

• Work a flexible schedule that will include nights and weekends.

Responsibilities - % Time

Provide customer service to prevnt theft and reduce friction caused by product protection by unlocking and securing devices as needed  - 60%
External Theft Reporting and Review potential links of habitual offenders in Auror System.  Proactive Intelligence Sharing with DAPL. ORC Team and Store Manager   - 30%
Monitor store compliance with AP related programs that prevent external theft. Take corrective action within this job description to remedy any vulnerabilities.  Report findings to DAPL and Store Leadership.   - 10%

Preferred- Equivalent  Experience

Preferred- High School Diploma or General Equivalent Development (GED)

Required- 1 to 3 years experience