Quality Excellence Manager

Job Description Summary

The Regional Quality Excellence Manager will be part of the GE Vernova Hydro Power Central Quality organization and will drive the deployment, governance, and effectiveness of Root Cause Analysis (RCA), Continuous Improvement (CI), and Quality Excellence initiatives across Europe region. Reporting to the Global RCA Leader, this role serves as the regional focal point to strengthen problem-solving capabilities, improve quality performance, and drive sustainable corrective and preventive actions.

The role is responsible for leading RCA and CI deployment, supporting QMS internal and certification audits, driving execution of the Zero-Defect Framework, and ensuring governance of Lessons Learned (LL), Customer Experience (CX), and Voice of Customer (VoC) processes across the region. Working closely with regional and global stakeholders, the role will improve quality maturity, operational excellence, customer satisfaction, and prevention of recurring issues through standardized methodologies, governance, and data-driven decision-making.

Job Description

Roles and Responsibilities

Regional RCA & Continuous Improvement

• Serve as the regional focal point for RCA and Continuous Improvement across Europe, ensuring alignment with global quality strategy and governance.
• Lead deployment and consistent application of standard RCA methodologies, tools, and problem-solving practices across projects, functions, and operational sites.
• Facilitate and support complex root cause investigations for major non-conformities, recurring failures, customer concerns, and critical quality events.
• Drive sustainable corrective and preventive actions (CAPA) to reduce recurrence of quality issues and improve operational performance.
• Monitor RCA effectiveness, closure of actions, and business impact through defined KPIs and governance mechanisms.

Zero Defect Framework Execution

• Support deployment and governance of the Hydro Zero Defect Framework across the region.
• Ensure implementation of preventive quality methodologies, risk mitigation actions, and process discipline to drive defect prevention and right-first-time execution.
• Monitor regional progress, maturity, and effectiveness of Zero-Defect initiatives and support continuous improvement actions.

QMS Governance, Internal & Certification Audits

• Support execution and governance of the Quality Management System (QMS) within the Europe region, ensuring alignment with internal standards and external regulatory requirements.
• Coordinate and support QMS internal audits and certification audits (e.g., ISO 9001) across regional sites and functions.
• Ensure timely closure of audit findings, corrective actions, and systemic improvements to strengthen process compliance and quality maturity.
• Promote standardization and continuous improvement of quality processes, documentation, and governance practices.

Lessons Learned (LL), Customer Experience (CX) & Voice of Customer (VoC) Governance

• Drive regional governance and effective deployment of Lessons Learned (LL) processes to strengthen preventive actions and organizational learning.
• Support Customer Experience (CX) initiatives by monitoring quality feedback, identifying recurring pain points, and driving improvement actions.
• Ensure effective governance and utilization of Voice of Customer (VoC) inputs to improve quality performance, customer satisfaction, and business responsiveness.
• Promote cross-functional sharing of best practices, recurring learnings, and systemic improvement opportunities.

Quality Performance, Analytics & Reporting

• Analyse quality trends, recurring failure patterns, customer feedback, and performance indicators to identify systemic quality drivers and improvement opportunities.
• Support regional quality reviews and reporting related to RCA effectiveness, NCR trends, audit findings, customer feedback, and CI performance.
• Utilize dashboards, quality metrics, and analytics to support data-driven decision-making and performance improvement.

Stakeholder Collaboration & Capability Building

• Partner with Quality, Engineering, Project Management, Sourcing, Manufacturing, and Regional Leadership teams to drive effective RCA, CI, and quality governance deployment.
• Coach and mentor teams on structured problem-solving methodologies (e.g., 8D, 5 Why, Fishbone, A3, CAPA, Lean Six Sigma tools).
• Strengthen regional RCA, audit, and CI capabilities while fostering a proactive quality and continuous improvement culture.

Required Qualifications

• Bachelor’s degree in Engineering, Quality, Manufacturing, Industrial Engineering, or a related discipline.
• min 12+ years of experience in Quality, Root Cause Analysis, Continuous Improvement, Manufacturing, Engineering, Project Quality, or Operational Excellence environments.
• Strong expertise in structured problem-solving methodologies (RCA, 8D, CAPA, 5 Why, Fishbone, FMEA, A3, etc.).
• Strong knowledge of Quality Management Systems (QMS), ISO 9001, Non-Conformity Management, and Continuous Improvement methodologies.
• Experience supporting or leading internal and certification audits within a regulated or industrial environment.
• Strong analytical capability to identify trends, systemic issues, and recurring quality drivers using quality metrics and performance data.
• Excellent stakeholder management, influencing, and cross-functional collaboration skills in a global environment.
• Fluent English communication skills, both verbal and written.
• Preferred certifications: Lean Six Sigma Green/Black Belt and/or ISO 9001:2015 Internal Auditor certification

Desired Characteristics

• Strong problem-solving, process-oriented, and continuous improvement mindset with ability to manage complex quality challenges.
• Experience leading regional or cross-functional quality improvement programs.
• Good understanding of Cost of Poor Quality (CoPQ), Lessons Learned, Zero Defect methodologies, Customer Experience (CX), and Voice of Customer (VoC) concepts.
• Strong operational judgment with ability to influence stakeholders and drive accountability without direct authority.
• Experience with quality analytics, dashboards, digital quality systems, and performance reporting.
• Ability to work independently, manage multiple priorities, and operate effectively in a fast-paced, matrixed global environment.
• Additional European language skills (French, German, Italian, Spanish) would be an advantage.

Additional Information

#LI-Remote - This is a remote position