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Inspired Thinking Group

End-to-end marketing services with automation

IT Service Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeUtrecht, Netherlands

About the Job

Requirements

  • Proficiency in Mac and Windows operating systems, with equal capability in both.
  • Understanding of the M365 suite, Exchange, and Entra ID.
  • Familiarity with MDM platforms such as Kandji/Iru, Intune, and NinjaOne.
  • Basic networking knowledge, including TCP/IP, DNS, and VPN.
  • Hardware troubleshooting skills for laptops, desktops, and peripherals.
  • Customer service and communication skills for supporting users.
  • Patience and empathy when dealing with frustrated users.
  • Problem-solving and analytical thinking.
  • Ability to work under pressure and manage multiple priorities.
  • Willingness to learn and adapt to new technologies.

Responsibilities

  • Provide first- and second-line technical support via phone, email, and in person.
  • Troubleshoot and resolve hardware, software, and application issues.
  • Support Mac and Windows devices with equal proficiency.
  • Resolve user-level M365 and email issues.
  • Troubleshoot network connectivity and VPN issues.
  • Assist users with software installations and configurations.
  • Provide mobile device support and troubleshoot MDM issues.
  • Log support activities in HaloITSM with clear documentation.
  • Update tickets regularly with progress and actions taken.
  • Follow ticket assignments and prioritisation from the Team Lead.
  • Meet SLA targets for response and resolution times.
  • Escalate technical issues to third-line support or Infrastructure as appropriate.
  • Confirm resolutions with users before closing tickets.
  • Contribute solutions to the knowledge base.
  • Onboard users by creating accounts and setting up equipment.
  • Offboard users by disabling accounts and collecting equipment.
  • Reset passwords and unlock accounts.
  • Provision user-level access to SaaS applications.
  • Manage low-level application access controls.
  • Assign M365 and application licences.
  • Deploy and configure new user equipment, including Mac, Windows, and mobile devices.
  • Perform equipment repairs and basic hardware troubleshooting.
  • Maintain accurate asset records in Asset Management/CMDM.
  • Collect equipment from departing employees.
  • Coordinate equipment disposal with the Team Lead.
  • Set up printers, peripherals, and accessories.
  • Provide professional and courteous service to users.
  • Communicate technical information clearly to non-technical users.
  • Manage user expectations about timelines and solutions.
  • Proactively follow up on outstanding issues.
  • Promptly escalate user dissatisfaction to the Team Lead.
  • Develop technical skills across Mac, Windows, and cloud platforms.
  • Stay current with new technologies and IT services.
  • Participate in training and knowledge-sharing sessions.
  • Learn from escalations and Team Lead guidance.
  • Contribute to team improvement initiatives.

About the Company

Inspired Thinking Group

End-to-end marketing services with automation

Team ITG blends marketing technology, automation, data-driven CRM, and in-house content production to help global brands plan, run, and measure campaigns. Its approach combines CRM-informed strategies, automated workflows, and high-quality content produced in Birmingham’s Capture Studios for virtual production and fast delivery. It differentiates itself by pairing advanced marketing tools and automation with in-house film and photography facilities and eco-friendly operations to support large clients with end-to-end services. Its goal is to simplify complex marketing processes, speed up delivery, and produce compelling content that meets diverse client needs while prioritizing sustainability.

Company size
1,001-5,000
Company stage
Early VC
Total funding
$4.2M
Headquarters
London, United Kingdom
Founded
2008

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