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Canon Business Process Services

Managed workplace and document services

Field Support Representative 1

Full-TimeDeadline 9/17/27
$22 - $25/hr
Mid
Seattle, WA, USA
In PersonTravel to other client sites within the region is required, up to 75%.
Clerical & Data EntryOffice Clerical & Records

About the job

Requirements
  • A high school diploma or equivalent is required.
  • One to three years of experience working in a mailroom or professional office environment is required.
  • Ability to perform basic job functions under general direction is required.
  • Basic knowledge of metering, weighing, logging, and other shipping procedures is required.
  • Basic computer skills are required.
  • Ability to perform routine and some more complex functions using equipment and systems such as fax machines, scanners, metering and stamping equipment, tracking systems, and photocopiers, including color copying, is required.
  • Ability to follow general supervision and instructions for routine work and detailed instructions for new activities or special assignments is required.
  • Ability to exchange information or data with contacts, occasionally outside the department, and provide some explanation or interpretation is required.
  • A professional attitude and appearance are required.
  • Ability to work overtime and meet deadlines is required.
  • Ability to adhere to and support the company's core values of focusing on results and customers, innovation, quality, and ethical performance is required.
  • Ability to bend, reach, lift, and sit or stand for prolonged periods is required; may need to lift or move up to 50 pounds.
  • Ability to perform mail, delivery, copying, and other administrative tasks is required.
  • Good organizational skills are required.
  • Reliable public transportation or a clean driving record and personal vehicle is required for travel to client sites.
Responsibilities
  • Provide temporary replacement and short-term administrative services for office service representatives and others who are absent.
  • Visit assigned client sites within the region to provide services including faxing, printing, mail handling, reception, and other assigned duties.
  • Ensure internal and external customer satisfaction by understanding expectations, identifying and resolving issues proactively, and building relationships.
  • Receive, sort, and deliver incoming mail and packages by assigned floors within established time frames; prepare outgoing mail and packages by wrapping, sealing, weighing, affixing postage, and dispatching them in accordance with postal regulations.
  • Prepare scheduled outgoing inter-office pouches for client affiliates when applicable.
  • Package and process outgoing overnight shipments, including Federal Express and UPS, to meet client and vendor deadlines; log and deliver incoming overnight packages within established time frames.
  • Log incoming and outgoing items as required and check records for accuracy and completeness.
  • Where required, deliver legal packages promptly by foot or transportation and obtain signatures and documentation confirming delivery.
  • Organize and distribute client supplies; verify and log delivered orders; monitor copier supplies, paper, and toner inventory; and keep supply areas neat, including areas for convenience copiers.
  • Distribute items to some or all client employees, affiliates, or dealers.
  • Estimate the runtime for small- to medium-sized photocopy jobs, check copies for quality and accuracy, produce bound copies when requested, and deliver and collect copy jobs.
  • Perform minor photocopier maintenance, including clearing paper jams, placing service calls, and routine cleaning.
  • Operate fax machines to send and receive faxes; maintain accurate logs and, where appropriate, generate activity and confirmation reports and call recipients to confirm receipt.
  • Perform administrative duties including inserting, copying, photocopying, and faxing as needed.
  • Learn new features and functions of copying machines, fax machines, scanners, and shipping equipment as they are introduced at client sites.
  • As directed by the Site Manager, maintain client kitchen and conference room areas, order food, and make coffee.
  • As directed by the Site Manager, answer telephones, take messages, and greet visitors.
  • As directed by the Site Manager, move boxes, supplies, or furniture and replace light bulbs.
  • As directed by the Site Manager, perform document scanning and prepare outgoing items for shipping.
  • As directed by the Site Manager, perform additional duties not performed by other employees at the site.
  • Prepare reports to measure productivity and calculate billing charges when required.
  • Travel to other client sites within the region, with travel of up to 75%, and submit reimbursable business travel expenses.

About the company

C

Canon Business Process Services

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Canon Business Process Services is a managed-services provider that helps organizations operate document, workplace, and business-support functions. Its services include mail and print operations, records and information management, office services, logistics, and managed workforce programs. The company designs and runs outsourced processes for clients seeking more consistent, measurable operations. CBPS operates in business-process outsourcing and managed services, embedding teams and workflows inside client environments to run essential back-office and workplace processes with documented standards, reporting, staffing, and improvement practices. Client programs are tailored to the workplace, compliance needs, and required service levels.

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