Delivery Manager

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.

Our challenge

We are looking for an experienced Delivery Manager to lead the successful delivery of technology programs and client engagements within the Banking & Financial Services domain. The role will be responsible for managing end-to-end delivery, client relationships, delivery teams, financial performance, and operational governance. The ideal candidate will bring strong experience working with large banking or financial services organizations, combined with a track record of managing complex technology programs and distributed teams in an IT services or consulting environment.

Additional Information* 

The base salary for this position will vary based on geography and other factors.  In accordance with law, the base salary for this role if filled within Mississauga, ON  is CAD $140k – CAD $170k/year & benefits (see below).

The Role

Responsibilities:

• Own end-to-end delivery of technology programs and client engagements, ensuring delivery against scope, timelines, quality, and financial objectives.
• Serve as a senior point of contact for clients, building trusted relationships with business and technology stakeholders.
• Lead and manage large, cross-functional and geographically distributed teams across multiple workstreams.
• Establish delivery governance, operating cadence, KPIs, status reporting, risk management, and escalation processes.
• Partner with client stakeholders to understand business priorities and translate them into effective technology delivery plans.
• Proactively identify and manage risks, dependencies, issues, and delivery challenges.
• Drive continuous improvement across delivery processes, productivity, quality, and client satisfaction.
• Manage program financials, including revenue, margins, budgets, forecasts, resource utilization, and delivery profitability.
• Partner with Account Management, Sales, Architecture, Engineering, and Practice teams to support account growth and identify opportunities within existing engagements.
• Support resource planning, hiring, team development, performance management, and succession planning.
• Ensure adherence to organizational delivery standards, security requirements, and client governance processes.
• Provide executive-level reporting and communication to both internal leadership and client stakeholders.
• Drive adoption of modern engineering, cloud, data, and AI capabilities where relevant to client transformation initiatives.

Requirements:

• 10+ years of experience in technology delivery, program management, or consulting, with significant experience in an IT services organization.
• Strong Banking & Financial Services domain experience, preferably with large banks or financial institutions.
• Proven experience managing complex, multi-year technology programs and large delivery teams.
• Experience managing P&L / financial performance, including revenue, margin, budgeting, forecasting, and utilization.
• Strong client-facing experience with the ability to engage effectively with senior business and technology stakeholders.
• Demonstrated experience in delivery governance, risk management, issue resolution, and executive reporting.
• Strong understanding of software development and modern technology delivery practices.
• Experience working with distributed teams across North America and offshore/global delivery locations.
• Excellent communication, stakeholder management, leadership, and problem-solving skills.
• Bachelor’s degree in Computer Science, Engineering, Business, or a related discipline; advanced degree is a plus.

Preferred, but not required:

• Experience delivering transformation programs across areas such as Digital Banking, Payments, Lending, Wealth Management, Risk, Regulatory Technology, Data & Analytics, Cloud, or AI/ML.
• Experience working in an Agile / Scrum / DevOps environment.
• Exposure to cloud platforms such as AWS, Azure, or GCP.
• Experience with large-scale modernization or digital transformation initiatives.
• Strong understanding of regulatory, risk, security, and compliance considerations within financial services. 

We offer:

• A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
• 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days).
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability.
• Flexible hybrid policy.
• RRSP with employer’s contribution up to 4%.
• A higher education certification policy.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A truly diverse, fun-loving and global work culture.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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