Full-Time
Customer Success Technologist
Posted on 4/18/2024
Salesforce data protection and compliance solutions
Senior, Expert
San Francisco, CA, USA
- 12+ years of proven experience working in a customer-facing technical role within the Salesforce ecosystem or in the Data Governance, Backup, or Security industries.
- 5+ Salesforce certifications (Admin, Advanced Admin, Platform App Builder, Developer, Cloud Consultant, etc).
- Strong experience leading and facilitating executive meetings or technical workshops with admins and architects.
- Ability to engage in technical conversations on data security & governance topics such as Salesforce APIs, Salesforce Security, Archiving, Data Masking and Seeding, etc.
- Project manager mindset (prioritization, multitasking and organization skills)
- Willingness to share their technical knowledge with their peers.
- Excellent written and verbal communication skills, empathetic, good listener with the ability to establish trustful relationships.
- Ability to understand and translate customer challenges and concerns into solution-oriented discussions to demonstrate the business value of our solutions and services.
- Ability to align our platform features with customer objectives.
- Understanding of key data governance concepts (backup, restore, security) and share this knowledge with customers via meetings, webinars, and whitepaper and peers in CSM training sessions.
- Ability to prioritize and perform effectively in a highly dynamic work environment.
- Full professional proficiency in English.
- Acting as the trusted technical advisor for driving product adoption and satisfaction of strategic customers.
- Creating a relationship of trust and technical credibility with customers to identify and meet their Data Governance and Security needs.
- Staying up-to-date with Odaseva Platform enhancements and known issues to be relevant and impactful with customers and peers.
- Leading the onboarding process of key customers.
- Accelerating the adoption of Odaseva products for each customer to help them achieve maximum value from their investment.
- Delivering deep product demos to increase awareness of products to customers.
- Being the technical reference for customers and sharing knowledge to address complex use cases.
- Being the escalation point of contact when needed and driving proactive/reactive initiatives to manage accounts at risk (red accounts).
- Being the Voice of the Customer for feedback to relevant streams regarding product enhancements, new features, and process change suggestions.
- Mobilizing other Odaseva resources to maximize customer satisfaction.
- Engaging in renewal and upsell conversations with designated Sales team members to expand the Odaseva customer footprint.
- Sharing technical knowledge with the greater CSM / CST organization through regular enablement sessions.
- Participating in the creation of meaningful content to improve the Knowledge Base and overall documentation.
Odaseva operates as a specialist in Salesforce data protection, delivering essential solutions like backup and restore, data archiving, and compliance automation. This focus on advanced analytics and technologies positions the company as a key player in ensuring business continuity and optimizing system performance. With a culture dedicated to technical prowess and industry-specific solutions, this organization is an excellent place for professionals who value innovation and leadership in cloud data management.
Company Stage
Series B
Total Funding
$39M
Headquarters
San Francisco, California
Founded
2012