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Wolt

On-demand delivery platform for food

German-speaking Partner Onboarding Coordinator

Customer SuccessUpdated on Oct 31
Full-timeBudapest, HungaryNo salary listed

About the Job

Requirements

  • Fluent German and English, both written and spoken.
  • Comfort communicating by phone and performing partner-facing tasks.
  • Detail-oriented and confident working with systems and data.
  • Organized and able to manage multiple tasks.
  • Proactive in noticing missing information and following up.
  • Able to work independently in a fast-paced environment.

Responsibilities

  • Onboard new restaurant and retail partners to the Wolt platform.
  • Communicate with partners via email and phone, mostly in German; all communication is remote, with no in-person meetings.
  • Guide partners through setup requirements and processes.
  • Upload and update menus in Wolt’s internal systems.
  • Check that information is accurate, complete, and up to date.
  • Follow up with partners on missing or unclear details.
  • Work with internal teams to resolve issues and keep onboarding on track.

Desired Qualifications

  • Experience in administration, operations, or customer support.
  • Experience in hospitality, food, or retail.

About the Company

Wolt

On-demand delivery platform for food

Wolt is an on-demand delivery platform based in Helsinki that connects customers with local restaurants and stores to deliver food and other goods. How it works: users order via a mobile app or platform, and Wolt’s technology routes orders to nearby couriers who are independent contractors. Couriers pick up items from partners and deliver them to customers; the app handles payments, including delivery fees, service charges, and commissions for partners, with customers able to tip couriers directly. Differences from competitors: Wolt combines a broad network of partner restaurants and stores with a route-optimizing platform, offers flexible earnings for couriers, and supports tipping through the app, all aimed at making deliveries quick and convenient. Goal: to provide a seamless, efficient delivery experience by leveraging technology to optimize routes and timing.

Company size
10,001+
Company stage
Acquired
Total funding
$821.3M
Headquarters
Helsinki, Finland
Founded
2014

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