Financial Counselor - Star Community Health

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Financial Counselor is responsible for prompt, courteous reception, and processing of all customer/patient inquiries as well as accurate and timely processing and approving the sliding fee discount program applications.

JOB DUTIES AND RESPONSIBILITIES:

• Meet with all patients at or before first appointment to review Star Community Health Sliding Fee Discount Program and determine financial needs

• Meet yearly with all Sliding Fee Discount Program patients to review income and eligibility for continued enrollment in the Sliding Fee Discount Program

• Process, review, approve/deny applications according to HRSA requirements

• Ensure all applications are audit ready

• Explain patient’s responsibility in clear terms to patients

• Review expiring sliding fee applications 60 days prior to expiration and contact patient to renew

• Utilized PA Compass to assist patients with enrollments into Medicaid Programs. Research for alternative government funding programs

• Utilized Pennie.com to assist patients in obtaining affordable insurance coverage.

• Complete tasks assigned through work queues timely according to department expectations

• Connect patients to local hospitals financial assistance/charity care programs. Also, assist patients in submitting the financial assistance applications

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting up to 8 hours per day, 4 hours at a time. Frequent use of hands/fingers for data entry. Occasional walking and ability to push up to 250 pounds in a wheelchair. Ability to occasionally

carry or lift up to 10 pounds. Hearing as it relates to normal conversation. Seeing as it relates to general vision.

EDUCATION:

High school graduate or equivalent required.

TRAINING AND EXPERIENCE:

Excellent customer service and interpersonal skills required (office setting preferred).  General computer experience with data entry required. Insurance background preferred.  Knowledge of medical terminology.  Bilingual preferred.

Please complete your application using your full legal name and current home address.  Be sure to include employment history for the past seven (7) years, including your present employer.  Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable.  It is highly recommended that you create a profile at the conclusion of submitting your first application.  Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.