Manager, Risk & Change Management | Retail Bank Governance (Team Lead)

Job Description

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work.

Do you like working in the spotlight? Can you build relationships as well as develop and implement innovative solutions? Are you intellectually curious? As a Manager in the Retail Risk Office, you will lead governance processes within the Change Management Team. You will also   work closely with fellow risk advisors and second line stakeholders to govern activities associated with the well-managed governance of Enterprise Wide Initiatives (EWIs) and Division Level Initiatives (DLIs). 

The Risk Manager will provide direct leadership in ensuring the compliance of Retail and PPX+S with enterprise risk standards and guidance while actively collaborating with the Launch Risk Assessment Team Lead. You will leverage a symbiotic, matrixed relationship to manage and assign resources, support sustainability of key processes, and deliver outstanding service to our business partners and risk advisors.   

Managers in the Retail Risk Office are highly motivated risk management professionals with excellent communication and organizational skills.  They are team players with a continuous improvement mindset. They have a high level of exposure across lines of business and enjoy working in collaborative settings.  They find ways to innovate while identifying and mitigating potential risks to ensure a well-managed regulatory environment.

• EWI/DLI Governance is the collection of actions and activities that support the adherence to governance requirements, including cadence-driven reporting of status, objectives, risks, and constraints.  Processes associated with EWI/DLI Governance drive speed, accuracy and adherence through our innovation and change routines, working closely with our business partners and leaders.

• LAUNCH Risk Assessment is designed to prudently manage the risks associated with introducing new, expanded, or modified products and services. Processes associated with this risk assessment support governance, risk identification, due diligence, and compliance with enterprise standards.

Role Responsibilities: 

• Ensure process framework is delivered within established Enterprise standards

• Facilitate collaborative meetings with 1st and 2nd line process participants

• Monitor system(s) of record for accuracy, quality, and consistency

• Act as a process subject matter expert and leverage this knowledge to support and influence process participants

• Develop curriculum to stakeholders and requirements evolve - establish and own training delivery methods and mechanisms

• Use your vantage point to connect the dots of the changing strategic and operational priorities and risk environment and partner with the risk advisors and business to understand the impacts

• Understand and use data to tell the compelling story (trends, changes and impacts)

• Establish collaborative routines with second line partners 

• Evaluate and identify impacts to of enterprise governance to division stakeholders and influence as necessary 

• Lead, manage, prioritize work and and consistently deliver results

• Manage governance routines, trackers, systems to sustain accuracy, quality, and consistency

• Act as a process subject matter expert and leverage this knowledge to support and influence process participants

• Incorporate evolving strategic and operational priorities into operational norms and BAU delivery

• Constantly monitor and interpret impacts to the risk environment

• Manage appropriate work distribution across assign team members 

• Establish and sustain workflow procedures and business continuity plans in partnership with Launch Team Lead

Here’s what we are looking for in you:

• Collaborator. Ability to connect the unconnected and bring teams together toward a common goal. You have a desire and ability to connect with our external or internal customers to fully understand their needs. 

• Influencer. Influence without direct authority across leadership teams in business, technology, risk management, and operations. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges. Sound judgment and the ability to successfully navigate ambiguous situations

• Leader. You care about growing others and bringing them together around what’s possible. You have a vision and will drive a strategy that delivers the vision across a multi-year roadmap 

• Learner. Highly motivated, self starter that can work autonomously and take the initiative. Appetite to learn - and try -  new things while exhibiting humbleness when the time comes to ask for help.

• Manager.  Well organized, able to multitask and able to prioritize your work.  Incorporates business objectives,  success metrics, design thinking, and customer empathy. Ability to manage multiple tasks independently and meet deadlines

• Risk Lens.  You can apply a risk perspective towards creating a safety net that incorporates advances in the strategy of Retail and PPX+S and while protecting Capital One. 

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 1 year of Risk Management Systems of Records

• At least 2 years of Financial Services, Risk Management, Compliance or Audit Experience

• At least 3 years of Project Management or Process Management experience leading cross functional projects and programs in Risk

• At least 5 years of experience supporting, partnering and interacting with internal business client

Preferred Qualifications:

• Bachelor’s Degree

• 3+ years of Financial Services, Risk Management, Compliance or Audit Experience

• 4+ years of Project Management or Process Management experience leading cross functional projects and programs in Risk

• PMP Certification or Masters Certificate of Project Management (CPM)

• Working knowledge of consumer regulatory laws and regulations

• MS Office, Google Suite, Tableau

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $146,100 - $166,700 for Risk ManagerRichmond, VA: $132,800 - $151,600 for Risk Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).