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Full-Time

Ethics & Compliance Manager

Posted on 8/19/2024

Deliveroo

Deliveroo

5,001-10,000 employees

Online food delivery connecting customers and restaurants

Food & Agriculture
Consumer Software

Mid, Senior

London, UK

Category
Risk & Compliance
Legal & Compliance
Required Skills
Communications
Requirements
  • Experience working in compliance, auditing or legal, at a fast-paced, multinational organisation, with a strong track record of execution and delivery
  • Experience of working with global stakeholders across all functions and levels
  • A university degree, preferably in Law
  • Experience of working with the Bribery Act, Criminal Finances Act, International Sanctions, Anti-Money-Laundering laws and/or the Modern Slavery Act
  • Strong English communications skills, both written and verbal, with excellent attention to detail; additional languages are a plus
  • Experience of conducting internal investigations and developing other measures designed to enforce the Company’s Code of Conduct
  • Curiosity and hunger for learning and happy to “roll your sleeves up” and turn your hand to anything
  • A practical, innovative and pragmatic approach to solving problems and mitigating compliance risk.
Responsibilities
  • You will help to manage Deliveroo’s ethics & compliance efforts across multiple international jurisdictions, working with stakeholders to make our compliance systems and controls the best they can be
  • You will conduct periodic risk assessments, to identify, assess, and mitigate compliance risks across the various business functions and geographic regions
  • You will regularly monitor and audit internal processes and act on developments in compliance regulations and laws, performing reviews to make sure our controls are up to date, and report your findings to Legal leadership
  • You will conduct desktop due diligence on our supply chain and partners
  • You will help the team develop, implement, and update Ethics & Compliance policies and procedures to align with changing regulatory requirements
  • You will deliver training and communications on our policies and procedures, to make sure employees have a clear understanding of Compliance obligations and ethical standards
  • You will conduct internal investigations to address any alleged breach of rules, regulations or policies, and develop other measures designed to enforce Deliveroo’s Code of Conduct.

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps improve their public image and strengthen community relationships.

Company Stage

Series H

Total Funding

$2.2B

Headquarters

London, United Kingdom

Founded

2013

Growth & Insights
Headcount

6 month growth

2%

1 year growth

4%

2 year growth

2%
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Simplify's Take

What believers are saying

  • Deliveroo's diverse restaurant partnerships, ranging from fast food to high-end eateries, offer customers a wide array of dining options.
  • The launch of exclusive services like Plus Diamond and VIP schemes aims to attract high-spending customers, potentially increasing revenue.
  • Collaborations like the 'Hydration Station' initiative with Humantra show Deliveroo's commitment to rider welfare, which can improve rider satisfaction and retention.

What critics are saying

  • The food delivery market is highly competitive, with major players like DoorDash and Delivery Hero posing significant threats.
  • Recent financial losses and a 'sell' rating from Shore Capital indicate potential financial instability and investor skepticism.

What makes Deliveroo unique

  • Deliveroo's three-sided marketplace model efficiently connects customers, restaurants, and delivery riders, providing a seamless and integrated service.
  • The company's subscription service, Deliveroo Plus, offers unlimited free delivery, enhancing customer loyalty and providing a steady revenue stream.
  • Deliveroo's involvement in community initiatives, such as providing free meals to NHS workers, strengthens its public image and community ties.
INACTIVE