Welcome Host

Job Description

Portico are looking for an exceptional Welocme Host to join our Front of House team and deliver a world-class visitor experience within a prestigious corporate environment.

As the face of the business, you will be responsible for creating a warm, professional, and memorable first impression for all guests, visitors, clients, colleagues, event delegates, and VIPs. You will play a key role in ensuring every interaction reflects the highest standards of customer service and hospitality excellence.

Our Welcome Hosts leave all guests and colleagues with a positive and lasting impression, providing a seamless and professional experience from the moment they arrive. You will be passionate about delivering outstanding service and creating a welcoming environment that exceeds expectations.

Key Responsibilities

• Provide a professional, engaging, and personalised welcome to all visitors, clients, colleagues, and guests.
• Deliver a consistently high standard of customer service and hospitality.
• Manage visitor arrivals, registrations, and access procedures.
• Build strong relationships with clients, stakeholders, and colleagues.
• Support meeting room management, ensuring rooms are prepared and maintained to the highest standards.
• Assist with VIP visits, events, and delegate management.
• Proactively anticipate guest needs and resolve queries promptly and professionally.
• Maintain accurate records and comply with all site security and health & safety procedures.
• Handle enquiries confidently and professionally, both face-to-face and over the telephone.
• Act as a brand ambassador, ensuring the reception and front-of-house environment remains welcoming, professional, and presentable at all times.

Why Join Us?

• Work within a prestigious corporate environment.
• Be part of a professional and supportive team.
• Opportunity to make a genuine impact on the visitor and colleague experience.
• Ongoing training and development opportunities.
• A role where no two days are the same and exceptional service is recognised and valued.

If you are passionate about creating memorable experiences and delivering first-class customer service, we'd love to hear from you.

Hours: 7am - 6pm (variable shifts)
Salary: £28,891

Qualifications

• A minimum of 12 months' experience in a five-star customer service role.
• Previous experience leading a small to medium-sized team within a customer service environment.
• Experience working within a corporate or luxury hotel environment is essential.
• Familiarity with room booking systems, visitor management platforms, switchboard operations, and helpdesk systems.
• Experience using audio-visual and conferencing equipment is highly desirable.
• A confident and inspiring leader who leads by example and motivates teams to deliver exceptional service.
• Exceptional attention to detail with a commitment to maintaining the highest standards.
• Adaptable and able to respond effectively to changing priorities and client requirements, often in a fast-paced environment.
• Confident handling customer concerns and complaints, identifying appropriate solutions and escalating where necessary.
• Able to work independently, exercise sound judgement, and make decisions in line with company policies and procedures.
• Flexible, proactive, and positive in approach.
• Highly organised with strong time management skills and the ability to prioritise multiple tasks effectively.
• A strategic thinker with excellent problem-solving abilities.
• Committed to collaboration and contributing positively as part of a wider team.
• Passionate about delivering outstanding customer experiences and building strong relationships with clients, colleagues, and visitors.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

Salary: Up to £28,800