Field Service Engineer

Company Overview

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Responsibilities

We are hiring a Field Service Engineer to support Hamilton Storage systems at a dedicated customer site in Singapore. This is a permanent on-site role within a small team of engineers (2–3 FSEs) supporting the same location. Unlike traditional field service roles, this position does not require regular travel.

Key Responsibilities

On-site Support & Operations

• Provide daily on-site technical support for automated storage systems
• Ensure stable system operation and high equipment availability
• Work closely with laboratory and operational teams

Troubleshooting & Maintenance

• Perform preventive and corrective maintenance
• Diagnose mechanical, electrical and software-related issues
• Execute repairs, system checks and upgrades

System Ownership & Improvement

• Take ownership of system performance within the on-site team
• Identify recurring issues and implement improvements

Customer Interface

• Act as a key technical contact
• Support training and communication with users

Documentation

• Maintain service reports and records
• Follow safety and documentation standards

Work Environment

• Advanced scientific research environment
• Standard working hours: Monday to Friday
• No shift work and no 24/7 on-call service
• Stable on-site role at a single customer location

Qualifications

• Demonstrated troubleshooting skills
• Structured problem solving
• Good communication in English
• High ownership and reliability
• Ability to work on teams

Education/Experience

• Diploma or Degree in Engineering
• 2–5 years of experience in field service or technical maintenance
• Experience in automation, robotics or complex systems preferred

About Hamilton

• Diverse portfolio of exciting and innovative design projects.
• Tremendous opportunities for professional growth and advancement.
• Commitment to sustainable design.
• Competitive Compensation.
• Excellent benefit package.
• Solid stable company.
• Drug free workplace.

Mid Salary

Compensation: 54000 to 66000 (SGD)