Full-Time

General Manager

Posted on 9/13/2024

Placemakr

Placemakr

51-200 employees

Online platform for making reservations

Consumer Software
Fintech

Senior, Expert

Nashville, TN, USA

This position requires onsite presence at 321 hart st, nashville, tn 37210.

Category
Real Estate
Real Estate Property Management
Required Skills
Communications
Marketing
Unity
Requirements
  • Bachelor’s degree, preferably in management, hospitality, business administration, or finance, or commensurate experience in lieu of a formal degree
  • 5+ years' experience effectively leading hospitality/operations teams with both front and back of house teams reporting up to you (multi-family experience a plus!)
  • 1+ years' experience leading a team of people-leaders
  • Demonstrated experience with autonomous ownership of P&L and making effective decisions in order to beat budget while maintaining exceptional service levels
  • Demonstrated experience of driving team performance through accountability, motivation and coaching
  • You have a consistent track record of ensuring positive guest experiences and revenue growth
  • You have successfully cultivated, managed and owned high-level relationships onsite and leveraged them to address competing priorities
  • You are a hands-on leader who supports your team and takes an active role in growing and developing them
  • You lead by example, have a can-do attitude and the ability to work effectively in a collaborative environment, contributing to a culture of proactive communication, unity and mutual support
  • You embody our Property Team Mission of Customer, Consistency and Community (Norms)
  • You lead by example and embody the core values of Placemakr. You own. You make it better. You treat people right.
Responsibilities
  • Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider.
  • Foster a "one team" mentality by collaborating effectively with all team members and leaders (inside of your building and out!), contributing to a cohesive and supportive work environment.
  • Maintain a safe, secure and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies and conduct expectations.
  • Own the overall operational success of your building by being a hands-on leader across front desk, housekeeping, maintenance and leasing functions.
  • Own and manage your property budget.
  • In tandem with your department leaders, support talent acquisition efforts for all operations roles within your Placemakr property.
  • Develop and execute on building-specific reporting.
  • Collaborate with members of our Revenue Team on pricing strategy and occupancy targets.
  • Oversee, support, and train leaders and team members on Placemakr SOPs and programs.
  • Utilizing Placemakr's Community Norms, build a property culture of high achievement, cross-functional collaboration and continuous improvement.
  • Take full ownership of onsite operations to develop and implement best practices geared towards optimizing occupancy, net rates, social and listing marketing, and overall experience.
  • Ensure your property is maintaining a consistently high level of service and meeting Placemakr’s brand standards.
  • Additional duties and responsibilities, as assigned.

Placemakr provides an online booking platform that allows users to make reservations for various services, including restaurants, hotels, and appointments. The platform features a clean and modern design, making it easy for customers to navigate and book services with a prominent 'Book Now' button. Placemakr targets both individuals and businesses, offering a streamlined booking process that can cater to a wide range of industries. Unlike many competitors, Placemakr focuses on user experience with its aesthetically pleasing interface. The company generates revenue by charging businesses a fee for using its platform, either as a flat rate or a percentage of each booking, thereby simplifying the booking process and helping businesses attract more customers.

Company Stage

Late Stage VC

Total Funding

$183.7M

Headquarters

Washington, District of Columbia

Founded

2017

Growth & Insights
Headcount

6 month growth

12%

1 year growth

28%

2 year growth

21%
Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion into Texas with new properties diversifies offerings and market reach.
  • W. Edward Walter's addition to the board brings valuable real estate expertise.
  • Partnerships with universities showcase commitment to tech-forward solutions.

What critics are saying

  • Increased competition from flexible-use operators like Sonder and Lyric.
  • Potential backlash from communities over residential-to-hotel transformations.
  • Economic downturns could reduce demand for luxury apartment-style hotels.

What makes Placemakr unique

  • Placemakr transforms luxury apartments into pop-up hotels, blending home and hospitality.
  • The company offers a unique 'Hosted by Placemakr' concept for smaller properties.
  • Placemakr integrates Amazon's Just Walk Out technology to enhance guest experiences.

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