Membership and Outreach Manager

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• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

The Pennsylvania State University 

Department/Area: Campus Recreation, Membership and Outreach  

Position Title: Membership and Outreach Manager-Tennis Center 

Reports To: Coordinator of Reservations, Membership, and Outreach 

Description: Managers must be committed to creating and leading a welcoming environment that enables members of the Penn State community to thrive. They must have the ability to multitask in a fast-paced environment while providing excellent interpersonal skills and leadership. Managers must have strong problem-solving and communication skills.  

Responsibilities  

Membership/Outreach 

• Oversight of daily operations, which includes policy enforcement, shift promptness, troubleshooting technology, and staff and patron concerns. 

• Perform membership and court time sales, administrative duties, answering the office phone, guiding facility tours and providing general customer service to patrons.  

• Troubleshooting issues with membership/membership renewals, and court times. 

• Assist with the coordination of Campus Recreation outreach events.  

• Manage digital outreach in facilities 

• Serve as a staff trainer and provide professional development opportunities to current employees. 

• Assist with the evaluation and accountability of student staff.  

• Assist in creation and maintenance of schedules of student employees. 

• Coordinate Membership and Outreach-Tennis end-of-year employee appreciation event. 

• Complete additional duties as assigned by supervisor.  

Facilities 

• Oversight of Reserve My Court. 

• Oversight of Connect2 Tasks and Counts. 

• Monitoring to ensure we are in compliance with AD 39. 

• Assist with training in clay court grooming and maintenance. 

• Assist with tennis sale products inventory. 

• Personal/Professional Development and Responsibilities 

• Develop and conduct monthly staff meetings and skill sessions 
• Assist with Membership & Outreach Attendant Interviews and assist with the training and onboarding process. 
• Be receptive to professional and personal development. 
• Balance time commitments. 
• Give and receive performance feedback. 
• Recognize limitations and work to improve. 
• Function as a contributing member of the Campus Recreation Team. 

• Expectations* 

• Respectfully manage disagreements, model positive rapport with patrons and employees. 
• Role model appropriate behavior always, including in online communities. 
• Maintain regular and frequent communication with supervisory team. 
• Ability to interact with diverse groups through a variety of situations. 
• Job performance may include all the duties and responsibilities of positions in lower tier levels. 

• Requirements 

• Minimum of 150 hours as a Membership and Outreach Attendant required. 
• Must successfully complete the following 3 clearances: 
• PA State Police Criminal Background Check 
• PA Child Abuse History Clearance 
• FBI Criminal Background Check 
• Successfully complete Pediatric and Adult CPR/First Aid after hire. 
• Ability to positively interact with patrons and employees alike. 
• Demonstrated leadership skills. 
• Strong critical thinking skills. 
• Promote Campus Recreation programs and services. 

• Working Conditions 

• Average of 12-15 hours worked per week. 
• Includes a minimum of 6 hours per week in the Membership Offices at the Tennis Center Membership Office 
• Work will take place on the University Park Campus and in the State College Community. 
• Must be able to accommodate a variable work schedule that will include mornings, evening, weekends, and University breaks. 

• *At the end of each calendar year, each Membership and Outreach Manager will complete an end of year evaluation. If the manager has not met the expectations set out by the Membership and Outreach Coordinator and Assistant Director, they will be formally reassigned. 

BACKGROUND CHECKS/CLEARANCES

This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.

CAMPUS SECURITY CRIME STATISTICS

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

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