Customer Success Project Intern
TikTok
Customer Success Project Intern
TikTok
Short-form video platform with ads
Team Introduction The Southern Europe Global Business Solutions team is responsible for educating, inspiring and building relationships with large customers in the region. In this role you will participate in a program that exposes you to TikTok’s business operations, connects you with interns and TikTokers, and invests in your personal and professional development. You may pick up new technical skills, while also building a relationship with a 1:1 mentor. As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early. Responsibilities: - Establish and manage key strategic projects in partnership with Customer Success lead - Deliver key programs to retain and drive revenue growth - Continuous analysis of business results, support for Quarterly Business Reviews and Business Reviews for CSM team - Support ownership of key product strategy for agencies and large advertisers - Collaborate with internal teams globally across product, marketing, legal, engineering and sales
Minimum Qualifications: - Bachelor's degree or above. Applicants must be enrolled in their studies for the entire internship duration. - Available to start immediately for 3-6 months - Must complete the internship in Madrid, including in-office attendance. - Work experience in Sales, Advertising, Consulting, Analysis, Customer Service, Marketing, Finance, Technical Sales, and Operations, or related fields - Project management experience and organizational skills, with the ability to navigate, innovate and implement ideas. - Demonstrated interest in digital and TikTok's ad solutions - High fluency in spoken and written English, Spanish and Portuguese is essential, as you need to cooperate with teams in Southern Europe and the wider EMEA region and communicate professionally with regional business partners using industry jargon. Preferred Qualifications: - Studying an Advertising and Public Relations, Marketing, or Communication degree - Autonomous spirit, data-driven, and results-oriented.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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