Strategic Account Manager

Account Management: Manage and oversee regional portfolio of key customer accounts, ensuring their needs are met and expectations exceeded.

Relationship Building: Establish and maintain consultative relationships with business and executive levels of leadership, becoming trusted advisors and strategic partners.
Strategic Planning: Develop and execute strategic plans tailored to each account, identifying opportunities for growth and expansion.
New Program Development: Drive the development and implementation of new strategic programs aimed at increasing growth and enhancing the overall relationship with key selected accounts.
Cross-Functional Collaboration: Collaborate with internal teams such as sales, marketing, and product development to align strategies and ensure seamless execution of initiatives and serve as a point of escalation for other members of the Account Management team.
Revenue Growth: Achieve organic growth targets for own accounts through collaboration and support of re-attestation, confirmation, and additional lines of business growth programs.
New Business: Support new business targets through identification of upsell opportunities within assigned accounts.
Customer Advocacy: Serve as the primary advocate for assigned accounts within the organization, ensuring their voice is heard and their needs are addressed.
Performance Tracking: Monitor and analyze solution key performance metrics to evaluate success and make data-driven decisions to optimize strategies.
Market Insights: Stay abreast of industry trends, market dynamics, and competitor activities to identify opportunities and mitigate risks.
Customer Satisfaction: Ensure a high level of customer satisfaction by proactively addressing issues, resolving conflicts, and delivering exceptional service.

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