Generalist - Customer Service, SME Banking

Business Function

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Responsibilities:

A Customer Service Officer, key responsibilities will include, but are not limited to: 

• Guiding customers through the account opening process for various banking products and services.
• Ensuring all necessary forms are completed correctly and explaining product features clearly.
• Facilitating a smooth and efficient onboarding experience for new clients.
• Conducting Enhanced World-Check Screening (EWSS) and checking caution lists to identify and mitigate potential risks.
• Assisting RMs for input credit applications, ensuring all required documentation is accurately.
• Collaborating with relevant departments for further processing and loan execution.

Requirements:

• Degree holder with majors in business, economics or finance is preferred.
• Ability to communicate with internal and external departments
• Good PC skill and good teamwork spirit

Location:

The Center

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time