Sales Operations Analyst

Job Description

We are seeking an experienced sales incentive plan operations analyst who will join our team to assist with driving our sales incentive program.  Reporting to the Senior Director of Sales Incentives within the Sales Operations organization, you will join a high performing team and will play a key role in the implementation of the annual sales incentive plan and ad hoc sales programs, leveraging best practices and best in class tools.  You will participate in design, set up and implementation of the sales plan, and will support internal testing and audit requirements related to the sales plan.  Working closely with Sales, Sales Operations, Finance and Business Systems, this role will be key to supporting improvements to the plan tools and process. 

Your role at Dynatrace

• Support Sales Incentive Plan implementation, including program set up, education and inquiry support
• Be a subject matter expert in technical and business processes for Sales Incentive Plan administration
• Build and maintain standard and ad hoc Varicent reports
• Identify and implement enhancements and best practices within Varicent in support of sales plan and related initiatives
• Liaise with Sales Operations, Business Systems, Finance commissions team, and FP&A to define, prioritize, test and deploy tool changes related to the Sales Incentives process
• Develop testing plans and facilitate user acceptance testing
• Configure and test Varicent to for compensation plan specifications on an annual or as needed basis
• Perform monthly reviews of commission credit to validate accuracy of all commission calculations
• Contribute to business focused communications and training materials for Sales teams, relative to process and tool enhancements
• Support internal and external audit as related to the sales incentive plan
• Develop detailed process documentation for Varicent
• Opportunities for ad hoc projects and assignments

Qualifications

Minimum Qualifications

• Bachelors Degree required
• At least 5 years of sales incentive plan or related experience
• At least 3 years Varicent experience
• Sales Operations, Sales Incentives and Commissions experience
• Strong working knowledge and understanding of software sales processes

Preferred Qualifications 

• High-level of proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, and SharePoint)
• Excellent communication skills, both verbal and written    
• Proven ability to manage conflicting priorities in a fast-paced environment in a timely manner
• Global experience (languages, currencies, time zones)
• Excellent interpersonal skills, and a strong customer service orientation 
• Strong written and verbal communication skills and documentation skills
• Demonstrated comfort interacting with all levels of the organization
• Collaborative style with interest in team success and individual growth
• Self-starter with the ability to work under minimal guidance and direction to meet deadlines