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Axon

Builds weapons, cameras and software for police

Mission Engineer 2

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeNew York, NY, USA

About the Job

Requirements

  • Typically 3–5+ years of experience in solutions engineering, software engineering, systems, technical consulting, implementation engineering, or another hands-on technical role.
  • Foundational software engineering capability and demonstrated experience building technical solutions.
  • Working knowledge of APIs, scripting or programming, data, testing, debugging, and modern development practices.
  • Understanding of AI concepts and practical applications.
  • Strong technical curiosity and ability to rapidly learn emerging platforms and tools.
  • Ability to solve ambiguous problems rather than simply execute predefined tasks.
  • Ability to communicate across technical and non-technical audiences.
  • Customer-facing mindset and curiosity about how organizations operate.
  • Ability to obtain and maintain CJIS compliance and satisfy applicable agency background requirements.
  • Ability to maintain the onsite presence required by the engagement.

Responsibilities

  • Embed with assigned agencies to understand their mission, people, workflows, systems, and priorities.
  • Develop broad knowledge of the Axon ecosystem and deeper expertise in the products deployed at the agency.
  • Work with frontline users, technical teams, and agency leadership to uncover operational friction.
  • Translate customer problems into clear technical requirements and measurable success criteria.
  • Identify opportunities for AI, automation, data, and Axon capabilities to improve agency operations.
  • Understand customer needs beyond their initial requests.
  • Build applications, dashboards, workflows, and automations using Axon products and other approved Axon tools.
  • Apply foundational software engineering concepts, including APIs, data structures, scripting, testing, debugging, and version control.
  • Use AI and AI-assisted development tools responsibly within Axon's approved development and security environment.
  • Configure and extend capabilities across Axon's technology ecosystem.
  • Determine when problems can be solved independently and when Product or Engineering partnership is required.
  • Move solutions from discovery into real customer use.
  • Test and iterate alongside the people who will use the solutions.
  • Drive adoption and measure results against agreed success criteria.
  • Continue improving solutions until they create sustained operational value.
  • Document successful solutions so they can be maintained, improved, and reused.
  • Maintain a consistent onsite presence and deep understanding of the agency's Axon environment.
  • Lean into critical customer needs when technical context or involvement can materially improve the outcome.
  • Help coordinate technical alignment around important deployments without replacing the teams responsible for deployment execution.
  • Serve as a liaison when complex technical issues require coordination beyond standard Support.
  • Help customers navigate capabilities across Records, Fusus, AI Era, and the broader Axon ecosystem.
  • Connect resources across Product, Engineering, Support, Deployment, Training, Mission Operations, Mission Success, and Sales.
  • Capture recurring customer needs, workflow patterns, and technical friction.
  • Share successful builds and lessons across Mission Engineering.
  • Bring platform limitations and customer insights back to Product and Engineering.
  • Identify solutions that could be reused by other Mission Engineers and agencies.

Desired Qualifications

  • Experience with Python, JavaScript, SQL, REST APIs, cloud platforms, or modern frameworks.
  • Experience with AI platforms, workflow automation, low-code development, or data.
  • Experience in public safety, defense, military, intelligence, government, or other mission-critical environments.

About the Company

Axon

Builds weapons, cameras and software for police

Axon builds public safety technology for police, emergency responders and security teams, combining connected devices with software that manages their work. Its TASER weapons and body cameras link field equipment to a cloud platform used throughout an investigation. Agencies use Axon Evidence to store recordings, control access and share case material with prosecutors, while its records and real-time operations tools organize reports and coordinate responses. Axon earns money from device sales and subscriptions that combine software, equipment upgrades and support over multiple years. Founded in 1993, Axon is headquartered in Scottsdale, Arizona.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Scottsdale, AZ
Founded
1993

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