Air Agent

Overview

Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people’s perspective through inspired travel.

Our Mission: Enriching Lives Through Travel

Our Values: Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.

Job Summary:

The Air Agent is responsible, in partnership with the Air Supervisor and Air Lead, to effectively assist with managing the daily operations of the Air program for passengers and corporate air. Below is a summary of this position’s primary job responsibilities and duties.

Full-time position available to work remotely as long as you live in one of these states:

AR, AZ, FL, LA, MN, TX, and WI.

Responsibilities

• Provide travel support booking, quality control, modification, ticket preparation, ticketing, and other travel related tasks for both Guest and crew/corporate travel bookings to ensure cost effective air.
• Manage and Maintain block space between Windstar and airlines and communicate with Inventory Department on a regular basis to ensure block space is accurate and effectively utilized and not oversold. 
• Review and process bookings daily queues, inboxes, reports, schedule changes and ticketing and actions of any items as needed.
• As assigned, complete travel processing and quality controls audits.
• Provide support to crew/company travel processing assuring timely completion of work assigned.
• Provide backup support to emergency travel processing as assigned/designated.
• Handle the ticketing and refunding process in accordance with Windstar, airlines contracts and ARC rules.
• Works with ARC to resolve any ticketing, refunding, voiding and debit memo issues including detailed documentation of the process.
• Complete daily and weekly ARC reporting.
• Communicate all schedules and ticketing with the Guests/TA’s, and appropriate departments as needed.
• Resolve and communicate all air issues in real time with appropriate Managers and Supervisors.
• Operate and maintain high level proficiency of Amadeus skills/knowledge.
• Operate and maintain high level proficiency for working in TRAMS, ARC, and other travel/ticket related systems.
• Solve customer service issues with enthusiasm, doing what is best for the customer and company.
• Assists with special projects as assigned by management.
• Assist with overflow service calls during peak times in the Call Center if required.
• Other duties as assigned by management.

Qualifications

• Proficient in airline GDS systems and formats. Amadeus preferred.
• Two-year minimum experience required with international booking and ticketing.
• Knowledgeable with ARC standard ticketing practices.
• Excellent verbal and written communication skills
• Demonstrates record of good attendance, is flexible with scheduling.
• Strong self-starter with excellent task management and organizational skills.
• Must be able to carry out all job functions with minimal supervision.
• Position requires extended hours work including weekends as required during irregular operations and Rotational on-call schedule backup required.

Work Environment: Remote work. Secure home office environment suitable for remote work without disruptions. Hardwire Internet connection required. This position is expected to adjust work hours in cases of irregular operations, which will also require extended hours.

Benefits:

For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.

EEO: 

Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.