Foxconn Industrial Internet

Designs and manufactures intelligent manufacturing solutions

Business Program Manager - EMS/NPI

Account ManagementConfirmed live in the last 24 hours

Full-timeSanta Clara, CA, USA$100k - $145k /yrIn-person

About the Job

Requirements

A bachelor's degree in Business, Engineering, Supply Chain, Operations, or a related field is required.
At least 5 years of experience in Program Management, Customer Program Management, Business Operations, Account Management, or a related role is required.
Strong experience in an EMS, CM, ODM, or JDM environment, including direct involvement in NPI programs, customer management, RFQ processes, and manufacturing operations is required.
Strong customer-facing experience and the ability to build credibility and trust at all organizational levels are required.
Experience managing RFQs, customer communications, quotations, and business operations processes is required.
The ability to manage multiple priorities in a fast-paced environment is required.
Exceptional verbal and written communication skills are required.
Conflict management, negotiation, and stakeholder management capabilities are required.
Strong analytical, organizational, and problem-solving skills are required.
Proficiency with Microsoft Office Suite, including Excel and PowerPoint, is required.

Responsibilities

Serve as the primary point of contact for customers throughout the program lifecycle.
Build and maintain customer relationships through proactive communication and issue resolution.
Coordinate and manage RFQ activities, including gathering requirements, tracking deliverables, ensuring timely submissions, analyzing NRE and product costs and quotes, and developing RFQ strategies to win business awards.
Understand manufacturing processes and requirements for cost analysis.
Negotiate contracts and pricing with customers.
Lead regular customer meetings, status reviews, and business updates.
Track program milestones, action items, risks, and dependencies to support successful execution.
Partner with Sales, Engineering, Operations, Supply Chain, Manufacturing, Quality, and Finance teams to drive customer initiatives.
Manage customer escalations and facilitate stakeholder conflict resolution while maintaining positive relationships.
Drive cross-functional alignment to ensure customer requirements are communicated and executed effectively.
Monitor project health, identify potential risks, and implement mitigation plans.
Support business growth by identifying opportunities to strengthen customer partnerships and improve operational performance.
Prepare executive-level reports, presentations, and program updates for internal and external stakeholders.

Desired Qualifications

Experience supporting customers in consumer electronics, data center, networking, cloud infrastructure, or technology manufacturing is preferred.
Experience managing complex global programs involving multiple functional teams is preferred.
A PMP or related project management certification is a plus.
Knowledge of manufacturing, supply chain, and product lifecycle management processes is preferred.
Bilingual proficiency in Chinese and English is highly preferred.

Position Summary
We are seeking a highly motivated and customer-focused Business Program Manager (NPI) to serve as the primary liaison between customers and internal cross-functional teams. The ideal candidate is a strong communicator with experience managing customer relationships, coordinating RFQ responses, driving program execution, and resolving complex business issues in a fast-paced manufacturing environment.
This role is well suited for someone who combines the relationship-building skills of a customer-facing business professional with the organizational capabilities of a project manager. The successful candidate will have experience working with Contract Manufacturers (CM), Original Design Manufacturers (ODM), or Joint Design Manufacturers (JDM) and be comfortable managing customer expectations while driving internal accountability.
Key Responsibilities

Serve as the primary point of contact for customers throughout the program lifecycle.
Build and maintain strong customer relationships through proactive communication and issue resolution.
Coordinate and manage RFQ (Request for Quote) activities, including gathering requirements, tracking deliverables, ensuring timely submissions, NRE & product cost/quote analysis ,ensuring timely submissions, and conducting RFQ strategies to get the business award.
Understand manufacturing processes and requirements for cost analysis.
Contract and pricing negotiation with customers.
Lead regular customer meetings, status reviews, and business updates.
Track program milestones, action items, risks, and dependencies to ensure successful execution.
Partner closely with Sales, Engineering, Operations, Supply Chain, Manufacturing, Quality, and Finance teams to drive customer initiatives.
Manage customer escalations and facilitate conflict resolution among stakeholders while maintaining positive relationships.
Drive cross-functional alignment to ensure customer requirements are communicated and executed effectively.
Monitor project health, identify potential risks, and implement mitigation plans.
Support business growth initiatives by identifying opportunities to strengthen customer partnerships and improve operational performance.
Prepare executive-level reports, presentations, and program updates for internal and external stakeholders.

Required Qualifications

Bachelor's degree in Business, Engineering, Supply Chain, Operations, or a related field.
5+ years of experience in Program Management, Customer Program Management, Business Operations, Account Management, or a related role.
Strong experience in an EMS, CM, ODM, or JDM environment, with direct involvement in NPI programs, customer management, RFQ processes, and manufacturing operation
Strong customer-facing experience with the ability to build credibility and trust at all organizational levels.
Experience managing RFQs, customer communications, quotations, and business operations processes.
Demonstrated ability to manage multiple priorities in a fast-paced environment.
Exceptional verbal and written communication skills.
Proven conflict management, negotiation, and stakeholder management capabilities.
Strong analytical, organizational, and problem-solving skills.
Proficiency with Microsoft Office Suite, including Excel and PowerPoint.

Preferred Qualifications

Experience supporting consumer electronics, data center, networking, cloud infrastructure, or technology manufacturing customers.
Experience managing complex global programs involving multiple functional teams.
PMP or related project management certification is a plus
Knowledge of manufacturing, supply chain, and product lifecycle management processes.
Bilingual proficiency in Chinese and English highly preferred.

Job location:- Santa Clara, CA
Pay range- $100,000- $145,000

About the Company

Foxconn Industrial Internet

Designs and manufactures intelligent manufacturing solutions

Foxconn Industrial Internet designs and manufactures technology infrastructure for large tech firms, focusing on intelligent manufacturing and the industrial internet. It combines hardware design and production with software-enabled solutions, including AI and automation platforms like Lighthouse Factory, the FII Cloud (with Tencent Cloud), and Fog Cerebellum, to help clients digitize data and optimize production lines. It differentiates itself through large-scale integration as a design-to-manufacture partner, exclusive assembly of premium Nvidia GB200 AI servers, and a strong push into higher-margin cloud, networking, and industrial AI services backed by Foxconn. Its goal is to move from traditional contract manufacturing to high-value technology services, expanding its AI-server, data-center, EV, and semiconductor test automation businesses with scalable intelligent manufacturing solutions.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Shenzhen, China
Founded: 2015

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