Atlas Air Worldwide

Outsourced aviation services: cargo, charter, leasing

Reservations & Customer Service Coordinator

Account ExecutiveConfirmed live in the last 24 hours

Full-timeHong KongNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in any discipline or equivalent work experience in the air cargo industry.
At least 1 year of experience in the air cargo industry.
The ability to make decisions independently and work under stress.
The ability to manage complex situations under time pressure.
Strong analytical skills.
Knowledge of logistics planning and pricing principles.

Responsibilities

Identify and contact customers and book cargo to fill flights.
Identify and communicate problems in freight allocation and pallet build-up to terminal services or management, and ensure a solution.
Enter cargo information into the system.
Proactively solicit cargo from customers when bookings are insufficient to fill flights, and obtain management approval when spot rates are required to generate demand.
When requested or pre-approved, calculate, analyze, and provide appropriate spot rates to customers.
Identify, research, and resolve customer service issues or ensure their resolution.
Track forwarded cargo to its final destination via aircraft or truck, and coordinate truck movements with operations.
Trace missing cargo, follow up on tracers, provide freight status alerts, and provide customer call-back support.
Research local claims and provide documentation to corporate customer service.
Respond to customers’ questions, problems, requests, and complaints.
Coordinate with relevant internal and external departments to ensure effective communication.
Perform other duties as assigned.

Desired Qualifications

Experience in the air cargo industry is preferred.
Strong communication skills.

Join Atlas Air Worldwide. Move the World with Us!

At Atlas Air Worldwide, we’re not just an airline, we’re a global engine powering cargo, passenger, and leasing operations across more than 70 countries. As a leader in outsourced aviation logistics, we’re built on a foundation of safety, service excellence, integrity, innovation, teamwork, and responsibility. With over 30 years of history, a modern all-Boeing fleet, and nearly 5,000 teammates collaborating across operations, technical, and corporate functions, we’re driven by purpose.

If you're ready to grow, innovate, and help us deliver excellence every single day, you belong here.

Position Summary: This position will be responsible for coordinating all reservation & customer service related matters with the sales team of the territory.

Major Job Accountabilities:

Identifies, contacts customers and books cargo to fill flights.
Identifies and communicates problems in freight allocation and pallet build-up to terminal services and/or management and ensures solution.
Books the cargo information into System
Proactively solicits cargo from customers when booking is not sufficient to fill the flights, and to get approval from the management if spot rates are required to general demand.
When requested or pre-approved, calculates, analyzes and provides appropriate spot rates to customers.
Identifies, researches and resolves customer service issues and/ or ensures resolution.
Tracks all on forwarded cargo to final destination via aircraft or truck. Coordinates truck movements with operations.
Traces missing cargo and follow-up on tracers, provides freight status alert and/or customer call back-up support.
Researches local claims and provides documentation to corporate customer service.
Responds to customers’ questions, problems, requests and/or complaints.
Co-ordinate both internal and external with relative department to ensure effective communication
Perform other duties as assigned.

Qualifications:

Bachelor degree of any discipline or equivalent work experience in air cargo industry
At least 1 year of experience in air cargo industry
Independent, high degree of decision making skills and stress resistance
Strong ability to manage complex situations under time pressure
Strong analytical skill and excellent communication skills
Equivalent combination of education and work experience
Knowledge of logistics planning and pricing principles
Experience in the air cargo industry is preferred

#LI-SL1

At Atlas Air Worldwide, we believe in the power of people, the promise of innovation, and the responsibility we hold to each other, to our customers, and to the planet. Join us and be part of a team that lifts more than cargo; we lift ambition.

Salary Range for Pay Transparency: 0.0 - 0.0 USD

About the Company

Atlas Air Worldwide

Outsourced aviation services: cargo, charter, leasing

Atlas Air Worldwide provides outsourced aviation services worldwide, including cargo, charter, leasing, and passenger operations for clients like the U.S. military, e-commerce companies, tech firms, humanitarian groups, and sports teams. It operates fleets under brands such as Atlas Air, Southern Air, Polar Air Cargo, and Titan Aviation Holdings, handling crews, maintenance, and flight operations for customers under long-term contracts and leasing agreements. The company differentiates itself by serving multiple market segments with a multi-brand approach and by offering both charter services and asset leasing and management, giving tailored, flexible aviation solutions with global reach. Its goal is to deliver reliable and efficient transportation that helps clients move goods and people across the world, supporting business growth and community stability.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: White Plains, NY
Founded: 1992

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