Sales Operations Senior Lead
dunnhumby
Sales Operations Senior Lead
dunnhumby
Global customer data science and insights
About dunnhumby
dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.
Tesco Media
Tesco Media is the ultimate media partner to brands. Built on unrivalled customer insight, it’s a media owner with soul, scale, and storytelling power. Tesco Media helps brands and agencies connect meaningfully with customers, drive creative effectiveness, and grow at the point of purchase.
What you’ll be working on
Analyse and interpret sales performance data, providing clear insights to identify growth opportunities across clients and categories
Develop a deep understanding of sales performance, running regular deep dives and working sessions with sales teams to drive improvements
Partner with cross-functional teams, including Finance and Product, to design and deliver dashboards and reporting frameworks
Own and evolve sales performance reporting, ensuring stakeholders at all levels have access to accurate, actionable insights
Monitor and evaluate key sales KPIs, using data to inform decision-making and future strategy
Support sales planning processes, including budgeting, forecasting, and performance tracking
Optimise sales processes, identifying efficiencies and improving ways of working across teams
Shape the future of sales tooling, including CRM systems and data infrastructure, by defining requirements and driving enhancements
What we’re looking for
Experience in a sales operations, analytics, or consulting role, ideally within a media, retail media, or advertising environment
Strong commercial acumen with a proven ability to support revenue growth through data and insight
Experience partnering with sales teams and senior stakeholders to influence decision-making
Solid understanding of the digital or retail media landscape
Excellent data analysis and storytelling skills, with the ability to translate complex data into actionable insights
Experience working in cross-functional environments and managing multiple stakeholders
Familiarity with CRM systems and reporting tools
What You Can Expect From Us
We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.
UK Benefits
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
Dunnhumby uses Customer Data Science to help retailers and consumer brands improve customer experiences through data-driven insights, offering services like media solutions, customer insights, and personalized marketing strategies, and it also runs Dunnhumby Ventures to back early-stage retail tech startups. It analyzes shopper data from browsers and internet devices using unique identifiers without storing personal information to generate actionable insights that drive targeted campaigns. It differentiates itself by combining depth in retail-focused data science with a suite of services and a corporate venture fund to help clients optimize customer interactions across channels. Its goal is to empower retailers and brands to deliver better, data-informed experiences that boost sales and engagement.
Explore more opportunities at dunnhumby