Domino's

Global pizza delivery and franchise network

General Manager

Business & StrategyPosted on Nov 8

Full-timeTarboro, NC, USANo salary listedIn-person

About the Job

Requirements

Ability to read and understand a profit and loss ledger.
Ability to speak and write clearly and understand a computer-based order-entry system.
Ability to resolve disputes and provide customer service over the phone and in person.
Ability to ensure delivery vehicles pass mechanical and visual inspections.
Ability to route delivery drivers effectively while meeting delivery-time standards.
Ability to maintain staffing levels and create employee schedules based on business needs.
Ability to calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
Ability to uphold grooming, uniform, and appearance standards.
Ability to promote pizza products, specials, and promotions.

Responsibilities

Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
Make end-of-night bank deposits when closing.
Complete nightly product inventory counts when closing.
Ensure the store is properly set up and ready to receive orders at opening.
Maintain urgency for each order.
Ensure the store operates according to Domino’s Operation Evaluation Review standards.
Oversee total store operations.
Communicate with managers and staff about matters that impact business operations.
Train the General Manager in Training on all aspects of store operations.
Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
Ensure each unhappy customer is addressed with the goal of retaining them as a customer.
Receive cross-training in product and ingredient preparation, opening and closing procedures, operating the pizza oven, and boxing products for delivery or carryout.
Contribute to and promote a teamwork-oriented work atmosphere.

Job Description

Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly

When closing, responsible for end of the night bank deposits

When closing, responsible for doing a nightly product inventory count

When opening, ensure the store is set up properly and ready to receive orders upon time of open

Foster and project a sense of urgency with each and every order

Ensure the store is running according to Domino’s Operation Evaluation Review standards

Oversee total store operations

Communicate with other managers and staff regarding any aspect that impacts business operations

Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery

Actively training the GMIT on all aspects of store operations

Maintain staffing levels that mirror the needs of business at any point of the day

Creating and maintaining an employee schedule based upon labor needs

Collect money and signed credit card receipts from delivery drivers at the end of their shift

Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer

Ensure vehicle used for delivery pass inspection, both mechanically and visually

Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time

Ability to read and understand P&L ledger

Uphold Dominos standards of grooming, uniform, and appearance

Promote pizza products, specials, and promotions

Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and

properly box products for delivery or carryout

Provide quality customer service to internal and external customers both over the phone and in person

Ability to speak and write clearly and comprehension of using a computer based order entry system

Contribute to and promote an atmosphere of teamwork, energy, and fun

Qualifications

Additional Information

About the Company

Domino's

Global pizza delivery and franchise network

Domino’s delivers pizza and related items worldwide through a network of franchise stores. Customers place orders online, via app, or in-store; store teams prepare the pizzas and drivers deliver them or customers pick up, with a focus on speed and consistency. Its global franchise system provides broad reach, standardized service, and a strong brand, along with community involvement. Its goal is to be the leading pizza company by delivering great-tasting pizzas quickly and expanding its global footprint while supporting franchisees and communities.

Company size: 10,001+
Company stage: IPO
Headquarters: United Kingdom
Founded: 1960

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