City of Arlington, Texas

Municipal government serving Arlington in Texas

Customer Service Representative - Parks

Customer SupportConfirmed live in the last 24 hours

Part-timeArlington, TX, USA$16.91 - $21.14 /hrIn-person

About the Job

Requirements

Knowledge of modern office methods, practices, and equipment.
Knowledge of facility management to ensure a safe and productive experience for users and customers.
Skill in operating a multi-line telephone.
Ability to learn and apply computer skills to register customers, authorize refunds, and account for site revenues.
Ability to apply appropriate interpersonal skills with the public and city staff to maintain positive relations.
Ability to maintain the cleanliness and safe condition of the work site.
Ability to perform physical tasks including seeing, sorting, and typing.
Ability to lift or exert forces equivalent to lifting 50 pounds.
Ability to operate office equipment, including a personal computer, fax machine, telephone, and calculator.
High school education and a minimum of six months of related clerical or customer service experience.
Must be a candidate without a driver's license.
Must pass a criminal background check and a Physical and Human Performance Evaluation.

Responsibilities

Provide customer service by greeting customers, answering multi-line telephone calls, taking messages, and responding to customer inquiries.
Access patron information, receive money, and assist customers with inquiries about programming or facility usage.
Perform facility maintenance and setup, and respond to facility issues such as cleanliness or other concerns.
Negotiate patron account information, apply policies and procedures, perform standard data entry, and coordinate and schedule programs.
Respond to multiple public information demands and adjust to changes in the subject matter or information needs expressed in inquiries.
Work with vendors, outside agencies, and other departments to accommodate facility access, program information, or facility orientation needs.

SALARY:

$16.91 - $21.14 per hour

JOB SUMMARY:
Under general direction provides customer service by greeting customers, answering multi-line telephone, taking messages and responding to customer inquiries.

THIS POSITION IS FOR CANDIDATES WITHOUT A DRIVER'S LICENSE.

ESSENTIAL JOB FUNCTIONS:

Provide customer service by accessing patron information, receiving money, and assisting with customer inquiries regarding programming or facility usage.
Perform facility maintenance and setup and respond to issues in the facility such as cleanliness or other issues.
Ability to negotiate patron account information, apply policies and procedures, perform standard data entry tasks, and coordination and scheduling of programs.
Respond to multiple demands for information from the public and adjust to change with respect to the subject matter or informational need expressed in the user's inquiry.

OTHER JOB FUNCTIONS:

Work with various vendors, outside agencies and other department to accommodate needs for facility access, program information, or facility orientation.

MINIMUM QUALIFICATIONS:

Knowledge, Skills and Abilities:

Knowledge of modern office methods, practices and equipment.
Knowledge of facility management to ensure a safe and productive experience for users and customers.
Skill in operating a multi-line telephone.
Ability to learn and apply computer skills to register customers, authorize refunds and account for site revenues.
Ability to apply appropriate interpersonal skills with the public and city staff to maintain positive relations.
Ability to maintain the cleanliness and safe condition of the work site.
Ability to perform a variety of physical skills including but not limited to seeing, sorting and typing.
Ability to lift or exert forces equivalent to lifting 50 lbs.
Ability to operate a variety of office equipment including a personal computer, fax machine, telephone, calculator, etc.

Qualifying Education and Experience:

High school education and a minimum of six months related clerical/customer service experience.

PRE- EMPLOYMENT SCREENINGS:

Criminal background check
Physical and Human Performance Evaluation (HPE)

City of Arlington is an Equal Opportunity Employer.

About the Company

City of Arlington, Texas

Municipal government serving Arlington in Texas

The City of Arlington, Texas is the municipal government serving residents, businesses and visitors in Arlington. Its departments oversee police and fire services, water and sewer utilities, garbage and recycling, libraries, transportation and street management. The city also handles code compliance, property standards, permits, local neighborhood programs and public construction projects that maintain and improve community infrastructure. Housing assistance, animal services and an Action Center connect people with local resources and ways to raise service concerns. Incorporated in 1884, the City of Arlington is headquartered in Arlington, Texas.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Arlington, TX
Founded: 1884

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