Full-Time

Partner Manager

Business Development

Posted on 9/7/2023

Aisera

Aisera

201-500 employees

AI service experience platform for automation

AI & Machine Learning

Mid, Senior

Palo Alto, CA, USA

Required Skills
Sales
Marketing
Requirements
  • 4-year college degree or equivalent work experience
  • 3-5 years of experience in business development in the service management space
  • Familiarity with AI service management industry and marketplace
  • Track record of new business revenue growth through BD partnerships
  • Ability to think and plan strategically for long term and scaled growth
  • Ability to work in a fast-paced, ambiguous, and collaborative environment
  • Excellent presentation and storytelling skills
  • Professionalism in both soft and hard skills
  • Motivation to grow, learn, and share
  • Positive and diligent attitude
  • Ability to adapt in a fast-paced environment
  • Transparency in key findings
  • Ability to own projects with deliverables for cross-functional stakeholders
  • Passion for data and developing insights
  • Bachelor’s or higher degree in computer science, engineering, or related technical field
  • Bachelor's degree in Marketing, Business Administration, or a related field
Responsibilities
  • Identify, initiate, and develop new partnership ideas and business strategies
  • Drive impactful partnerships focused on growth and expansion of Aisera target audience and subscribers
  • Manage full partner life cycle from sourcing to pitch to negotiations to close to program execution
  • Lead with data when measuring impact of executed partnerships and leverage learnings to drive future partnerships
  • Build and lead a high-performing team that works cross-functionally to build new partnerships
  • Collaborate closely with internal teams including product, marketing, engineering, and sales to ensure full internal buy-in for partnerships
  • Build a strong pipeline of potential revenue-driving partners and alliance
  • Deliver on annual revenue targets as set by the business
  • Pipeline development - Identify, & negotiate potential commercial opportunities with the partners in your pipeline through continued nurturing and relationship building
  • Negotiating and delivering pricing - Ensure you deliver our pricing as represented by the value that Aisera brings to come to a mutually beneficial agreement
  • Customer/market feedback - Identify and expand existing partner>product feedback loops to streamline information gathering and sharing
  • Present vision and performance to C-Suite executives

Aisera offers an AI Service Experience platform leveraging large language models and domain knowledge to enable high auto-resolution rates and cost savings through self-service automation across digital, voice, and contact center channels. The platform integrates with leading service providers and supports various workflows, offering multilingual virtual assistant capabilities for seamless conversational continuity.

Company Stage

Series D

Total Funding

$189.1M

Headquarters

San Jose, California

Founded

2017

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

6%

2 year growth

55%
INACTIVE